The Installation Co
BackBased at 46 Devonshire Avenue, The Installation Co presents itself as a specialised service provider operating primarily in Dartford and the wider Kent and London areas. While categorised as a plumber, a deeper look into their operations reveals a company with a strong focus on full-scale installation projects, distinguishing them from businesses that primarily handle minor repairs and emergency call-outs. Their services extend into the realm of general contracting, specifically centred around comprehensive kitchen and bathroom renovations.
Services and Specialisations
The core offering of The Installation Co is the design and execution of complete bathroom and kitchen installations. This is not merely a company you call for a leaking pipe; their business model is geared towards homeowners planning a significant upgrade. The process they market involves working with clients from the initial design phase through to the final touches of tiling and fixture fitting. This end-to-end project management is a significant asset for customers who prefer a single point of contact for a complex job, eliminating the need to coordinate between different trades like tilers, electricians, and plumbers separately.
Their expertise in this area is visually supported by an extensive gallery of completed projects, both on their Google profile and their official website. The images showcase a portfolio of modern and clean installations, with an evident focus on precise tiling, seamless integration of units, and contemporary aesthetics. This visual evidence suggests a high standard of workmanship and attention to detail, which is a crucial factor for clients investing in a major home renovation.
Beyond these large-scale projects, they also list general plumbing and heating services. This indicates they are equipped to handle tasks related to central heating engineers, such as radiator installations or boiler work. A critical credential they hold is being Gas Safe registered. This is a non-negotiable legal requirement in the UK for any engineer working on gas appliances, including boilers and hobs. For potential customers, this certification provides a vital assurance of safety, competence, and compliance with national standards. Being fully insured further enhances this sense of security, protecting the homeowner against unforeseen incidents during the project.
Customer Reputation and Feedback
Assessing customer feedback for The Installation Co requires looking beyond a single source. Their Google business profile shows a high rating of 4.5 stars, but this is based on a very small number of reviews. One review highlights the company's professionalism and "sensible charges," suggesting fair pricing and a positive customer interaction. Another simply states it was a "great experience." While positive, this limited dataset on Google could be a point of hesitation for some potential clients seeking broad social proof.
However, further investigation reveals a much more comprehensive and reassuring picture on other trade-specific platforms. For instance, on their Checkatrade profile, The Installation Co has amassed a substantial number of reviews, earning a near-perfect rating. This wealth of feedback from a verified source paints a consistent picture of a reliable, tidy, and highly skilled team. Customers frequently praise their punctuality, the quality of the finish, and their professional conduct. This discrepancy highlights the importance of consulting multiple sources; their primary platform for customer testimonials appears to be trade directories rather than Google, and on those platforms, their reputation is exceptionally strong. For anyone considering their services, these directories offer a far more reliable gauge of their performance than their Google profile alone.
Points to Consider
Despite the many positives, there are practical limitations that potential customers must consider. The most significant is their operational schedule. The Installation Co operates strictly from 8:00 AM to 6:00 PM, Monday to Friday, and is closed on weekends. This business structure clearly positions them as a project-based firm rather than an emergency plumber service. Homeowners facing a sudden crisis, such as a burst pipe on a Saturday night or a complete boiler repair failure on a Sunday morning, would need to look elsewhere for immediate assistance. Their model is built around planned, scheduled work, not reactive, 24/7 emergency calls.
Furthermore, their specialisation in full installations might mean they are not the most cost-effective or readily available option for very small, isolated plumbing jobs. While they are fully capable of handling such tasks, their workflow and scheduling are likely optimised for larger, multi-day projects. A customer needing a single tap replaced or a minor leak fixed might find that a smaller, independent local plumber focused on repair work could offer a faster or more focused solution. The Installation Co's strengths are most apparent in the context of a planned renovation where their design, management, and multi-trade skills provide the most value.
Final Assessment
In summary, The Installation Co is a highly reputable and certified specialist in kitchen and bathroom installation. Their extensive, positive feedback on trade-specific websites, combined with their Gas Safe registration, makes them a strong and safe choice for homeowners in the Dartford area planning a significant renovation. The quality of their work, as seen in their portfolio, speaks to a high level of craftsmanship.
The primary considerations for a potential client are the nature and urgency of the job. This is not the company to call for out-of-hours emergencies. They are planners and executors of complex projects. For those whose needs align with this specialisation—a meticulously planned new bathroom, a modern kitchen, or significant heating system work scheduled during standard business hours—The Installation Co stands out as a professional and highly-regarded provider of plumbing services and much more.
