Resolution Plumbing Ltd
BackBased in Sharpthorne, Resolution Plumbing Ltd operates as a local plumber serving the broader East Grinstead area. For residents seeking plumbing assistance, this firm presents a profile that is both reassuring in its apparent quality and challenging due to a lack of readily available information. The business maintains standard operational hours, available from 8:00 AM to 5:00 PM on weekdays and is closed entirely over the weekend. This immediately positions them as a service for planned projects and daytime issues, rather than a provider of emergency support.
Service Quality and Customer Feedback
The most compelling evidence of Resolution Plumbing Ltd's work comes from its extensive history on platforms like Checkatrade. Despite not being a current member, the company has amassed over 230 reviews, painting a picture of a highly competent and professional service. This historical data is a significant asset. Customers repeatedly praise the company for reliability, professionalism, and high-quality workmanship. One review from June 2021 highlights the successful installation of a walk-in shower, a job described as difficult but completed to the client's "entire satisfaction." The review notes that the workers were punctual, tidy, and adept at problem-solving. Another client, who hired them for a third time to install a new vanity unit, described the work as delightful and the tradesperson as "reliable, conscientious and totally professional." This pattern of repeat business is a strong indicator of customer trust and satisfaction.
The scope of work documented in these reviews is varied, covering everything from minor repairs like fixing a dripping overflow pipe and replacing an outside tap, to more substantial projects such as full bathroom installation and shower tray replacements. In one instance, the plumber fixed a second issue with an overflow pipe at no additional charge, suggesting a customer-focused approach that goes beyond the immediate task at hand. This level of service, combined with feedback noting competitive rates, built a strong reputation for the company.
Potential Drawbacks and Areas for Consideration
However, for a potential new customer, there are notable drawbacks. The most significant is the age of the feedback. The company has not received any new reviews on Checkatrade in the last 12 months, which means the most recent public feedback is now several years old. While the historical record is excellent, it does not provide a current snapshot of their service. Furthermore, their departure from the Checkatrade platform means prospective clients cannot use it to initiate contact or benefit from its vetting process. This creates a barrier for those who rely on such platforms for assurance and easy communication.
Another critical point is their limited availability. By operating only on weekdays during standard business hours, Resolution Plumbing Ltd is not a viable option for those who experience a sudden crisis over the weekend or in the evening. Anyone searching for an emergency plumber for a burst pipe on a Saturday morning will need to look elsewhere. This specialisation in scheduled work might be intentional, but it is a crucial limitation for homeowners to be aware of. The lack of an official website or active social media presence further compounds the issue, making it difficult to find a comprehensive list of services, check for accreditations such as being Gas Safe registered (a legal requirement for any work on gas appliances like boilers), or view a gallery of recent projects. All inquiries must be made via their listed phone number, 01342 776555, which is a more traditional approach to business communication.
Scope of Plumbing Services
Based on the available information, Resolution Plumbing Ltd appears to offer a solid range of general plumbing services. Their expertise clearly extends to comprehensive bathroom and cloakroom refurbishments, which includes the installation of toilets, sinks, cabinets, and showers. Their proficiency in both large installations and smaller repairs suggests a versatile skill set. The services explicitly mentioned or implied by customer reviews include:
- General plumbing repairs
- Shower and tap repairs and installations
- Full bathroom and cloakroom renovations
- Toilet and basin installations
- Radiator and pipework
It is unclear whether they handle more specialised tasks such as boiler repair or services related to central heating systems. Potential customers interested in these specific areas would need to inquire directly. Given the importance of heating and hot water, clarity on their qualifications and whether they employ a central heating engineer would be essential before commissioning any work.
Conclusion for Prospective Clients
In summary, Resolution Plumbing Ltd presents a mixed but largely positive picture. On one hand, there is a substantial body of historical evidence pointing to a highly skilled, professional, and reliable plumber that has earned significant trust from past clients in the East Grinstead area. The consistency of perfect scores across hundreds of reviews for varied and complex jobs is impressive. On the other hand, the business operates with a very low digital profile, making it difficult for new customers to verify current standards, view a portfolio, or easily understand their full range of services. Their strict Monday-to-Friday schedule definitively rules them out for emergency or out-of-hours work. For a homeowner planning a bathroom renovation or needing a reliable professional for a non-urgent repair, a direct phone call to Resolution Plumbing Ltd could connect them with a very competent tradesperson. However, for those requiring immediate assistance or the reassurance of a current online presence and recent, verifiable reviews, the search for the right professional may need to continue.
