Premier Plumbers

Based in Kirkby in Ashfield, Premier Plumbers has established a strong reputation, largely built on rapid response times and a broad range of services. One of the most significant advantages for potential customers is their advertised 24/7 availability, positioning them as a key provider for anyone in need of an emergency plumber. This round-the-clock service is a considerable asset in an industry where problems like burst pipes or boiler failures can occur at any time. The company appears to be a family-run, three-person team, led by individuals named Matt and Jemma, who handle quotes and customer communication.

Service Quality and Customer Experience

The majority of customer feedback paints a picture of a highly efficient and professional operation. Many clients highlight the company's impressive responsiveness, with reports of receiving callbacks within minutes and even same-day service for non-urgent jobs. This level of agility is a recurring theme. New customers, some initially sceptical due to past experiences with other contractors, have been won over by the team's straightforward, "no fuss, no drama" approach. The process from initial contact to job completion is frequently described as seamless and efficient.

The scope of work undertaken by Premier Plumbers is extensive. Client testimonials detail a variety of successful jobs, ranging from minor repairs like replacing a kitchen tap to major undertakings such as a full bathroom installation or a complete central heating installation. Specific services mentioned include fitting new combi boilers, removing old water cylinder tanks, and replacing multiple radiators. This versatility suggests they are equipped to handle complex projects as well as routine maintenance, like an annual boiler service. Many customers have expressed profound satisfaction with the quality of the workmanship, leading to significant repeat business. Several reviewers have designated Premier Plumbers as their permanent "go-to" plumber for all future needs, a powerful endorsement of their reliability and the trust they have built.

Areas of Strength

• Responsiveness: Quick to answer enquiries and often able to schedule work at very short notice.
• Professionalism: The team is frequently described as polite, friendly, and efficient, ensuring jobs are completed as agreed.
• Versatility: Capable of handling a wide array of plumbing and heating tasks, from simple repairs to large-scale installations.
• Customer Loyalty: A significant number of clients have become repeat customers, indicating a high level of satisfaction with past work.

Points of Concern and Negative Feedback

Despite the overwhelmingly positive reviews, there are serious concerns that prospective customers should consider. The most significant issue comes from a customer who reported a dangerously incorrect boiler installation performed approximately four years prior. The review alleges that the flue seal was twisted, causing carbon monoxide to leak back into the boiler unit. This severe fault was only discovered by a different company during a subsequent service. Crucially, the customer claims that their attempts to contact Premier Plumbers via email and phone to report this dangerous situation went unanswered. This raises critical questions about the company's accountability and aftercare service. The review also notes that the business was operating under the name "Matthew Morton Plumbing" at the time of the installation. Research confirms the connection, with directory listings stating, "Matthew Morton Plumbing & Heating ... We are now premier plumbers. Offering the same service." This historical context is vital when evaluating the company's long-term track record.

For any homeowner, the engagement of a gas safe engineer is a matter of utmost importance, as faulty gas work can have fatal consequences. The Gas Safe Register is the official list of engineers legally permitted to work on gas appliances in the UK. While the review represents a single incident from several years ago, the nature of the complaint—a potential carbon monoxide leak combined with a failure to respond—is a substantial red flag that cannot be overlooked. It underscores the importance of verifying an engineer's credentials and discussing warranties and guarantees before any work commences.

A secondary, though less severe, point of criticism relates to the company's conduct on the road. One individual, who clarified they had not used their plumbing services, left a negative review based on the inconsiderate driving of someone in a company-branded van. While this doesn't reflect on their technical skills as a plumber, it does impact the overall perception of the company's professionalism and respect for the community it serves. For a business that relies on its local reputation, such public displays can be damaging.

Summary of Concerns

• Serious Safety Allegation: A past customer reported a faulty boiler installation under a previous company name, which could have led to a carbon monoxide leak.
• Lack of Communication: The same customer reported a complete failure by the company to respond to messages regarding this critical safety issue.
• Professional Image: A complaint about inconsiderate driving in a branded vehicle detracts from the company's public-facing professionalism.

Conclusion

Premier Plumbers presents a mixed but predominantly positive profile. For those seeking local plumbers for immediate or planned work, the evidence of their rapid, efficient, and high-quality service is compelling. The numerous five-star reviews from satisfied customers who praise the team's professionalism on jobs ranging from boiler repair to full bathroom renovations speak for themselves. Their 24/7 availability is a standout feature for emergencies.

However, the gravity of the negative feedback warrants careful consideration. The allegation of a dangerously flawed boiler installation and the reported failure to engage with the customer afterwards is a significant concern that overshadows the positive testimonials. Potential clients, especially those requiring gas work, should weigh the strong recent performance against this historical issue. It would be prudent to seek clarification on their Gas Safe registration, inquire about their insurance, and understand the guarantees they offer on their work before making a final decision.