Our House Solutions

Based in Runcorn, Our House Solutions presents itself as a comprehensive provider for property renovations and maintenance, positioning itself as a one-stop-shop for homeowners. The company offers a wide array of services, from fitting a single kitchen tap to orchestrating full-scale bathroom and kitchen transformations. A standout feature is their advertised 24/7 availability, a significant advantage for those in urgent need of an emergency plumber. The majority of customer feedback paints a picture of a highly skilled and professional outfit, though some experiences suggest inconsistencies in their initial customer contact.

Expertise in Large-Scale Renovations

Where Our House Solutions appears to truly excel is in the complete overhaul of key domestic spaces, particularly bathrooms. Numerous clients have expressed immense satisfaction with their full refits, with some describing the final results as being of a "5-star" quality. The in-house team, including key figures like Richard, Tom, and Mark, receives frequent praise for their professionalism, skill, and ability to manage complex projects effectively. Customers have highlighted the team's ability to turn a potentially stressful renovation, such as having two bathrooms refitted just before Christmas, into an enjoyable and seamless process. This points towards a company that has honed its project management capabilities, ensuring that different tradespeople are on-site when needed and that work proceeds on schedule and within budget.

The quality of workmanship is a recurring theme in positive reviews. The skill of the bathroom fitters and tilers is often singled out, with attention to detail and a high-quality finish being hallmarks of their work. Furthermore, the team is commended for making constructive suggestions during the renovation process, helping clients to enhance their initial vision. This collaborative approach is particularly valued, as it demonstrates a commitment not just to completing a job, but to achieving the best possible outcome for the homeowner.

Client Communication and On-Site Professionalism

For many, especially first-time buyers undertaking major renovations, finding trustworthy tradespeople is a primary concern. Our House Solutions has garnered a reputation for being reliable and transparent. One client noted the detailed initial consultation and quote, appreciating the lack of pressure to commit. This suggests a customer-centric approach that prioritises clarity and trust from the outset. Throughout projects, the team is described as being communicative, keeping homeowners informed and calmly finding solutions to the unforeseen issues that can often arise during a renovation. Their ability to liaise effectively with third-party suppliers, such as furniture companies, further streamlines the process for the client.

The conduct of the team while on a client's property is another area of frequent praise. They are described as polite, respectful of the home, and diligent about cleaning up at the end of each day. This level of professionalism contributes significantly to the positive overall experience and is a critical factor for homeowners living on-site during building work.

Versatility in Plumbing Services

While large projects are their showpiece, the company also handles smaller, everyday plumbing tasks. One positive report details a simple job of fitting a new kitchen tap, which was completed quickly and tidily by a friendly operative. This demonstrates that Our House Solutions is not solely focused on high-value renovations but also serves as a source for general local plumbers. Their broad service offering, confirmed on their website, includes not just plumbing and heating but also electrical work, plastering, joinery, and tiling, reinforcing their status as a comprehensive contractor for any property need. They offer services related to central heating and boiler installations, which implies the involvement of a certified gas safe engineer, though customers should always verify such credentials independently.

A Notable Concern: Reliability in Initial Contact

Despite the overwhelmingly positive feedback, a significant negative experience raises questions about the company's reliability during the initial enquiry and appointment-setting stage. One prospective client shared a deeply disappointing account where, after an encouraging and lengthy initial phone call, an agreed-upon appointment was missed entirely. The most critical part of this complaint was the complete lack of a follow-up call or explanation for the no-show. This incident stands in stark contrast to the experiences of other customers who praise the company's communication. While it may be an isolated case, it represents a serious lapse in professionalism that can completely undermine a potential customer's confidence. For a business that thrives on trust, failing to show up for a scheduled meeting is a considerable misstep.

Final Assessment

Our House Solutions appears to be a highly capable and skilled company, particularly for clients looking to undertake significant bathroom or kitchen renovations. The strength of the positive reviews, focusing on quality, professionalism, and project management, suggests that once a project is underway, clients are in very capable hands. Their wide range of services and 24-hour availability for plumbing services make them a versatile and valuable local resource.

However, the reported issue of a missed initial appointment cannot be overlooked. It suggests a potential weakness in their front-end processes that could deter new customers. Prospective clients would be well-advised to seek clear, confirmed appointments and proactive communication from the outset. For those who move past this initial stage, the evidence suggests the reward is a high-quality renovation delivered by a professional and respectful team dedicated to achieving an excellent final result.