On Tap Heating & Plumbing Solutions

Based in Midsomer Norton, On Tap Heating & Plumbing Solutions offers a wide array of plumbing services for domestic and light commercial clients. The company, owned by Phillip Yarde, is presented as a City & Guilds qualified, Gas Safe engineer, and also OFTEC registered, indicating qualifications for both gas and oil heating systems. However, customer experiences paint a deeply divided picture of the firm's reliability and service quality, making a closer look essential for anyone considering their services.

A Tale of Two Experiences: The Good and The Bad

On one hand, On Tap has received praise for its responsiveness and technical skill, particularly in urgent situations. One customer recounted an excellent experience with their emergency plumber service, stating the company arrived on the same day to resolve their issue. Notably, the team managed to source a hard-to-find shower part and coordinated directly with the manufacturer to ensure the warranty was maintained. Another older review commends the business for its "fantastic, prompt service" and "very reasonable prices," recommending them for both household and business plumbing needs. This feedback suggests a company capable of proficient and effective work.

Conversely, several severe complaints cast a significant shadow over the company's reputation. One of the most concerning reports comes from a customer who had a new boiler and heating system fitted. While the initial quality of the central heating installation was not disputed, a critical failure in after-sales support emerged when a part of the new system became faulty. The customer reported that all attempts to contact the company were ignored, ultimately forcing them to pay for a replacement themselves. This points to a serious lack of accountability and support for their own work.

Another highly negative review details a complete failure to provide a service that had been agreed upon. The customer reported that the tradesperson did not turn up for the job and made no effort to communicate the absence. At the time, they were unreachable by phone, and the contact form on the company’s website was reportedly broken. This level of unprofessionalism and poor communication is a major concern for potential clients who depend on reliability.

Service Portfolio and Qualifications

Despite the mixed feedback, the company's stated service range is extensive. As a certified Gas Safe engineer and OFTEC registered business, they are qualified to handle a variety of critical tasks. This is a crucial credential, as by law, any engineer working on gas appliances in the UK must be on the Gas Safe Register. Their services are listed to include:

• Boiler installation, servicing, and boiler repair for gas and oil systems.
• Work with major brands like Worcester Bosch, Vaillant, and Ideal Boilers.
• General plumbing services, from dripping taps and leaks to full bathroom and wet room plumbing.
• Power flushing, radiator repairs, and landlord gas safety checks.
• Emergency call-outs for urgent issues like burst pipes.

Conclusion: A Cautious Approach is Advised

On Tap Heating & Plumbing Solutions presents a challenging case for potential customers. The positive reports of rapid emergency response and skilled problem-solving are certainly appealing. However, they are overshadowed by serious and more recent complaints regarding a lack of communication, failure to honour work when parts fail, and general unreliability. The average rating of 3.4 stars reflects this stark contrast in customer experiences perfectly.

For those considering this firm, especially for significant investments like a new central heating installation or boiler replacement, prudence is key. It would be wise to seek clear, written quotes that explicitly detail the terms of any warranty on parts and labour. Clarifying their after-sales service process before work commences is essential. Given the conflicting reports, potential clients should weigh the evidence carefully, balancing the accounts of prompt, effective service against the significant risks highlighted by very dissatisfied customers.