Northside Plumbing & Heating

Based at 33 Savage Road, Bridlington, Northside Plumbing & Heating offers a wide array of services for homeowners and landlords. One of its most notable features is its extensive operating hours, running from 7:30 AM to 8:30 PM from Monday to Saturday, providing a broad window of availability for routine jobs and urgent call-outs. However, consumer feedback reveals a highly polarised experience, suggesting that while the company has capable engineers, there are significant underlying issues in management, communication, and administrative processes.

Service Quality: A Mixed Verdict

On one hand, Northside Plumbing & Heating has demonstrated its ability to provide a rapid and effective response in critical situations. One customer recounts a positive experience during freezing temperatures when their condenser pipe froze, leaving them without heating. An engineer named Nigel was reportedly on-site within 20 minutes to resolve the problem, also servicing the boiler during the same visit. This kind of swift action is precisely what customers look for in an emergency plumber. Other feedback also notes that the tradespeople who perform the work can be pleasant and efficient.

Conversely, a significant volume of feedback points to severe shortcomings. Multiple customers have reported issues with the company's ability to diagnose and effectively repair faults. One client experienced a persistent leak under a sink that was not fixed after two separate visits; the first attempt involved merely applying silicone, and the second was equally unsuccessful. Frustrated, the customer hired another firm that correctly identified and replaced the worn part, stopping the leak. This raises questions about the thoroughness of the initial assessments.

Management and Diagnostic Concerns

More serious allegations centre on misdiagnosis leading to expensive and unnecessary work. In one detailed account, a customer with a leaking boiler was advised by the company's representative, Johnny, that extensive and visible new pipework was required. After this costly work was completed, the original leak remained. It was only when another of the company's plumbers, Nige, returned that the fault was correctly diagnosed within minutes as an internal boiler issue—a repair the company then stated it would not undertake. The customer was left having paid for a large amount of pipework that was not needed, whilst the original problem persisted. The same customer also reported that the owner became offensive during a telephone conversation to discuss the matter, resorting to name-calling.

Administrative and Communication Issues

A recurring theme across multiple negative reviews is a breakdown in communication and administrative competence. One client who hired the firm for a boiler installation found that the Gas Safe certificate and the warranty were dated a month *before* the work was even carried out. When they attempted to have this serious discrepancy corrected, they reported that the company was unresponsive and "didn't want to know". Such errors can have serious implications for home insurance and personal safety.

This lack of communication is a common complaint. Another customer, a landlord, described chasing the company for three weeks to arrange a landlord gas safety certificate with no response. They also noted a policy of requiring payment upfront, which, combined with what they described as "shocking" service, presents a considerable risk for consumers. When you are looking for reliable heating engineers, clear communication and correct documentation are paramount.

Key Services Offered:

• Emergency plumbing call-outs
• Boiler installation, servicing, and boiler repair
• General plumbing for leaks and repairs, including leaking pipe repair
• Central heating services
• Landlord Gas Safety Certificates

In conclusion, the customer experience with Northside Plumbing & Heating appears to be incredibly inconsistent. There is evidence of skilled engineers on the team, particularly for emergency responses. However, these positives are overshadowed by numerous and serious complaints regarding poor diagnostics, questionable sales practices, unprofessional communication from management, and disorganised administrative procedures. Potential customers should weigh the convenience of their long operating hours against the significant risks highlighted in customer feedback, particularly for complex or large-scale jobs requiring accurate diagnosis and official documentation.