Moore plumbing

Based at a residential address on Orchard Drive in Newington, Sittingbourne, Moore Plumbing offers a range of plumbing services to local residents. Operating under the name Daniel Moore, this business presents a complex picture for potential customers, with a history of both highly positive feedback and extremely concerning recent reports. The available information suggests a significant shift in the quality and reliability of the service, which warrants careful consideration.

A Contradictory Customer Experience

An analysis of customer feedback for Moore Plumbing reveals a stark divide between past and present experiences. The business holds a mixed rating, which is a direct reflection of these conflicting accounts. For anyone considering hiring them, it's crucial to weigh the historical praise against the gravity of recent complaints.

Positive Feedback from Past Projects

Looking back at reviews from several years ago, customers painted a picture of a highly competent and trustworthy tradesperson. One client who hired Moore Plumbing for a full bathroom renovation was effusive in their praise, describing Dan as a "lovely man" who was approachable and did a "fantastic job." They highlighted his punctuality, strong work ethic, and the cleanliness of his work, noting he worked full days without the long, unexplained absences that can plague home renovation projects. Another customer lauded the service as "very professional and responsive," stating they would not hesitate to recommend the business to friends. A simpler job, a toilet repair, also received a five-star rating, with the client satisfied that the issue was resolved efficiently and the area was left tidy.

Serious Concerns from Recent Customers

In stark contrast, more recent feedback raises serious red flags. A one-star review posted in the last year comes from a customer who also contracted Moore Plumbing for a bathroom project. They allege the work has led to "long-lasting issues" that are still costing them significant amounts of money to rectify. The review claims that the job was never completed, and that the company failed to clear the resulting rubbish, forcing the homeowner to hire a skip themselves. The customer describes the experience as a "huge disappointment," feeling deceived by an initially pleasant demeanour.

Perhaps even more troubling is a review from a purported business supplier. This company claims that Moore Plumbing owes them over £11,000 for materials. The allegation implies that funds paid by customers for materials were not passed on to the supplier. This type of claim raises critical questions about the financial solvency and ethical practices of the business. For a homeowner, this could have potential implications regarding the validity of warranties on materials used in their project.

Official Company Status and Online Presence

Further investigation reveals that a company named 'MOORE PLUMBING & HEATING LTD' was incorporated in September 2019, with the registered office at the same Newington address. However, as of late 2025, this limited company has an "active proposal to strike off" on the UK's Companies House register. Furthermore, its accounts and confirmation statement are listed as overdue. This official status aligns with the negative reports and suggests the business is facing significant operational or financial challenges.

The business's website, listed as moore-plumbing.co.uk, appears to be inactive or undergoing updates, further limiting a potential customer's ability to verify services, check for accreditations, or view a portfolio of work. A Checkatrade profile also exists but states they are no longer a vetted member, and it features a highly negative review from 2020 detailing a bathroom installation that took more than double the agreed time and subsequently developed multiple faults which were not rectified under guarantee.

Services and Specialisations

Based on the types of jobs mentioned in reviews, Moore Plumbing's primary area of work appears to be residential plumbing, with a particular focus on bathroom fitting and renovations. The services likely extend to general repairs, such as fixing toilets and addressing leaks. However, there is no readily available information to confirm whether they offer specialised services like boiler repair or emergency call-outs.

Crucially, there is no public record or claim that the business is a Gas Safe registered plumber. This is a vital consideration for any work involving gas appliances, such as boilers or gas hobs. By law, any engineer carrying out gas work in the UK must be on the Gas Safe Register. Customers requiring work on their central heating systems should always verify an engineer's credentials on the official Gas Safe website before proceeding.

Making an Informed Decision

Choosing a tradesperson requires trust, and the available information on Moore Plumbing presents a challenging scenario. The positive reviews from the past suggest that the business was once capable of delivering high-quality work and excellent customer service. However, the recent and severe negative feedback, combined with the company's official status and lack of a professional online presence, cannot be overlooked. The allegations of unfinished jobs, poor workmanship leading to further costs, and significant unpaid supplier debts are serious warnings.

Potential customers should exercise extreme caution. While the business is listed as operational, the evidence points towards a high-risk engagement. It would be prudent to seek out very recent, verifiable references, insist on a detailed written contract before any work begins, and perhaps consider a payment structure that does not involve large upfront costs for materials. Given the circumstances, exploring other well-reviewed and fully accredited local plumbers in the Sittingbourne area may be the more secure course of action.