Moore P G Ltd

Based at 3 Angelica Road in the Bisley area of Woking, Moore P G Ltd is a long-standing plumbing and heating company that has served the Surrey region for several decades. As a family-run business, it brings a significant amount of experience to the table, positioning itself as a provider of both domestic and larger-scale plumbing solutions. For potential customers weighing their options, it is crucial to look at the full picture, including the company's established strengths and areas where information is less forthcoming.

Services and Expertise

Moore P G Ltd offers a comprehensive range of services that cover the essential needs of homeowners and developers. Their primary specialities lie in heating and general plumbing. The company identifies itself as proficient in boiler installations, a critical service for any UK household. This suggests they are not just available for minor repairs but can handle significant system upgrades and new installations. Their experience, which they state exceeds 40 years, is a notable asset, particularly when dealing with complex projects like new builds where they claim to have worked closely with builders. This level of experience often translates to a deeper understanding of various property types and heating systems, from older, traditional setups to more modern configurations.

Crucially, the company is listed as Gas Safe registered. In the United Kingdom, this is not just a recommendation but a legal requirement for any individual or company working on gas appliances. This certification ensures that their engineers are competent and qualified to work safely and legally on boilers, cookers, and other gas-fired equipment. For any customer seeking a central heating engineer, verifying their presence on the Gas Safe Register is the first and most important step, and Moore P G Ltd meets this standard. They also undertake work with LPG (liquefied petroleum gas), which is common in properties not connected to the mains gas network, broadening their potential client base.

Key Service Offerings Include:

• Boiler Repair and Installation: As a core service, this is vital for homeowners experiencing a breakdown or looking to improve their home's energy efficiency with a new boiler.
• Gas Plumbing: Covering all work related to gas appliances and pipework, handled by qualified engineers.
• General Plumbing Maintenance: From leaking taps to burst pipes, the fundamental services expected from any reliable plumber.
• Work on New Builds: Their experience collaborating with builders indicates they are equipped for larger, project-based work, not just individual domestic jobs.

The Customer Experience: What to Expect

As a family-run business, Moore P G Ltd projects an image of traditional service values. This can often mean a more personal touch compared to larger, national corporations. The longevity of the business—incorporated as P G Moore Limited in July 2003 according to Companies House records—suggests a stable presence in the community and a history of sustained work. However, for a potential customer in 2025, the company's digital footprint is notably sparse. The lack of a dedicated, modern website or an active presence on major review platforms like Checkatrade or Trustpilot makes it difficult to gauge recent customer satisfaction independently. While some directory listings exist, they lack the detailed, verified reviews that many customers now rely on to make informed decisions.

This information gap presents a potential challenge. Without accessible testimonials, prospective clients must rely more heavily on direct communication and their personal assessment during the initial contact. Questions regarding response times for an emergency plumber service, for instance, are not readily answered online. Similarly, details about warranties on their work or specific brands of boilers they specialise in would need to be obtained via a phone call or email. The provided contact details are a direct phone number, 01483 475256, and an email address, [email protected].

Potential Downsides and Considerations

The most significant drawback for a new customer is the aforementioned lack of transparency regarding customer feedback and operational details. The business status is listed as 'OPERATIONAL', but no official opening hours are published. This ambiguity can be inconvenient for those trying to schedule a non-emergency visit or understand their availability for urgent call-outs. Will they answer the phone out of hours? Is there a call-out charge for emergencies? These are critical questions left unanswered by their online presence.

Furthermore, pricing is another area of uncertainty. Many contemporary plumbing firms provide clear pricing structures on their websites, including hourly rates or fixed costs for standard jobs like a boiler service or fixing a leaking toilet. Without this information upfront, customers must request a quote for every job, which can slow down the process, especially when comparing different local plumbers. While this is a traditional way of doing business, it contrasts with the increasing demand for instant, accessible information.

Finally, while the company has a long history, Companies House records show changes in directorship over the years, with Peter Geoffrey Moore, likely the founder, having resigned as a director in 2017. While the business continues under the family name, customers might want to inquire about who will be carrying out the work to ensure the experience and expertise associated with the name are still central to the service provided today.

Summary of Considerations:

• Limited Online Reviews: Difficulty in assessing recent customer experiences and service quality.
• No Published Hours: Uncertainty about availability, especially for emergency situations.
• Lack of Transparent Pricing: Quotes must be requested for all work, making quick comparisons difficult.
• Minimal Digital Presence: A very basic online footprint means information is primarily available only through direct contact.

Conclusion

Moore P G Ltd stands as an established, experienced, and critically, a Gas Safe registered plumbing and heating firm in Woking. Its four decades of experience and status as a family-run business are significant advantages, suggesting deep-rooted expertise and a commitment to its craft. For customers who value experience and prefer dealing with a traditional local business, this company is a strong contender. They are qualified to handle everything from minor plumbing repairs to full boiler repair and installation projects, including those involving LPG.

However, potential clients must be prepared for a more traditional customer journey. The lack of a detailed website, online reviews, and transparent pricing means that due diligence requires a direct phone call. It is advisable to have a detailed conversation about your needs, request a comprehensive quote in writing, and clarify expectations regarding timelines and warranties before committing to any work. While the foundations of a reputable and skilled service appear to be in place, the onus is on the customer to actively seek out the information that many competitors now offer freely online.