M P Evans Plumbing LTD

Based in Aberystwyth, M P Evans Plumbing LTD is a family-run business that offers a comprehensive range of plumbing services across a roughly 30-mile radius, covering areas like Machynlleth, Lampeter, and Cardigan. One of its most significant features is the provision of a 24/7 service, positioning the company as a key option for those in urgent need of an emergency plumber. The firm handles a wide spectrum of work, from minor general plumbing tasks like fixing a tap washer to large-scale domestic and commercial projects, including full heating system installations and extensive bathroom renovations.

Customer Experiences: A Tale of Two Sides

Feedback for M P Evans Plumbing is largely positive, with a majority of customers expressing high levels of satisfaction. Multiple reviews commend the company for its professionalism, punctuality, and the high standard of its workmanship. Clients have reported successful projects such as the installation of new central heating systems, the conversion of a cupboard into a functional en-suite, and complete bathroom upgrades. These customers frequently describe the team as clean, tidy, polite, and friendly, stating they were thrilled with the final results and would not hesitate to recommend the service. Specific praise has been given for the installation of new oil tanks and boilers, with one client highlighting the process as efficient and helpful.

However, it is crucial for potential customers to consider the full picture, which includes a highly detailed and serious negative review. This account stands in stark contrast to the positive feedback and raises significant concerns about aftercare and safety. The customer reported that a bathroom suite fitted by the company developed a leak under the floor four months after installation. This allegedly caused substantial damage to the new flooring. The review details a dispute over the resolution, claiming the company was slow to inspect the damage and refused to cover the cost of a completely new floor, offering only to replace the damaged boards. Most alarmingly, the same review alleges that a wire was severed during a shower installation, resulting in the shower enclosure becoming electrified. This claim, the customer states, was corroborated by a certified electrician. The review concludes with speculation that the company may not have the appropriate insurance to cover such incidents, a point that any potential client should clarify directly.

Services and Specialisms

M P Evans Plumbing LTD presents itself as a multi-skilled operation capable of managing complex projects from start to finish. According to their business information, they aim to provide a 'full package' service for renovations, incorporating associated trades like plastering, electrics, and decorating to ensure a smooth and efficient project timeline. This integrated approach is particularly valuable for clients undertaking significant work, such as a full bathroom renovation, as it can prevent delays and coordination issues between different contractors.

The company specialises in several key areas:

• Bathroom Renovations: They offer bespoke packages for bathroom projects, handling everything from the initial design layout to the final sanitary ware installation. Their team includes skills beyond plumbing, which allows them to manage aspects like skimming, ceiling work, and flooring. This makes them a strong candidate for anyone looking for dedicated bathroom fitters.
• Heating Systems: The firm is proficient in central heating installation, covering oil-based systems and electric boilers. They are OFTEC registered, which is the trade association for the oil heating industry in the UK. This accreditation means they are qualified to carry out and certify oil-based heating work, ensuring installations meet industry standards and warranties are validated. Services in this area include new boiler installations, oil tank replacements, and routine servicing and maintenance.
• General and Commercial Plumbing: Beyond large projects, the company also handles day-to-day plumbing maintenance, from replacing hot water cylinders to smaller repairs. They also take on commercial plumbing work, often as subcontractors on larger sites.

What to Consider Before Hiring

When evaluating M P Evans Plumbing LTD, potential customers are faced with a polarised set of reviews. On one hand, there is a strong body of evidence from satisfied clients who praise the quality of work and professionalism, particularly on major installation projects. The company's 24-hour availability is a significant advantage for emergencies, and their OFTEC registration provides assurance for those with oil heating systems. The ability to manage an entire renovation project in-house is another compelling reason to consider them.

On the other hand, the single negative review is too serious to be dismissed. The allegations of a significant post-installation failure, poor dispute resolution, and a critical electrical safety breach are substantial red flags. While it represents just one customer's experience, the gravity of the claims warrants careful consideration. Potential customers should take proactive steps to mitigate any risks. It would be prudent to ask for proof of public liability insurance before any work commences. Discussing warranties for both workmanship and materials is also essential. Clarifying the company's process for addressing any post-installation issues or 'snagging' would be a sensible precaution. While the business is listed on Companies House as a legitimate limited company, their online presence beyond Google is limited, with the listed website not being active at the time of writing, which may be a factor for some customers seeking more information. For any work involving gas appliances, it is vital to ensure the engineer is on the Gas Safe Register, as OFTEC registration applies specifically to oil, not gas. Customers should always ask to see an engineer's Gas Safe ID card before allowing any gas work to be carried out.

In conclusion, M P Evans Plumbing LTD appears to be a highly capable firm for large-scale plumbing and heating projects, especially for oil systems and full bathroom renovations. The majority of its customers report excellent results. However, the alarming nature of the negative feedback regarding safety and aftercare necessitates a cautious approach. Prospective clients should weigh the positive track record against the risks highlighted, and ensure they have a clear, written agreement covering insurance, warranties, and a resolution process for any potential issues before committing to a project.