L H Electrical & Plumbing

L H Electrical & Plumbing, based on Lordship Lane in North London, positions itself as a convenient, dual-service provider for homeowners needing both plumbing and electrical work. This combination is a significant advantage, potentially saving customers the hassle of coordinating multiple tradespeople for a single project. The business, operated by Lirim Hoxha who has reportedly been in the trade for over two decades, aims to cover a wide spectrum of services from gas fitting to appliance repairs and general electrical tasks. Analysis of customer feedback and available information presents a predominantly positive image, though not without some serious points of concern for potential clients to consider.

A Strong Record of Professionalism and Expertise

A significant majority of experiences shared by customers point towards a highly professional, skilled, and reliable service. One of the most critical assurances for anyone needing gas work is official certification. Customers have noted that the engineer from L H Electrical & Plumbing readily presents their Gas Safe engineer credentials for inspection. This is a crucial detail, as by law, only registered engineers are permitted to work on gas appliances like boilers and cookers in the UK. The service has been commended for its methodical approach, including carrying out proper gas 'tightness' tests before and after an installation, demonstrating a commitment to safety and regulatory standards.

The range of successfully completed jobs is extensive and speaks to a broad skill set. Many positive reports centre on heating and gas work. The company is frequently praised for high-quality boiler installation and boiler repair services. One client expressed complete satisfaction with a new boiler, stating everything was working perfectly, while another highlighted a previous successful boiler service before recommending the company to a friend. This suggests a capability not just in installation but also in ongoing maintenance, positioning them as a competent central heating engineer.

Beyond boilers, their expertise appears to cover more specialised plumbing tasks. For instance, a successful same-day repair of a saniflow system was noted, a job that often requires specific knowledge. This responsiveness is a recurring theme, with customers appreciating the punctuality and clear communication. Terms like "polite," "friendly," "decent," and "professional" are common across multiple positive reviews, painting a picture of a tradesperson who is easy to work with and respectful of customers' homes, often cleaning up meticulously after the work is complete.

An Inconsistent Service Record: A Cause for Caution

Despite the wealth of positive feedback, a starkly contrasting negative review raises significant questions about consistency and after-sales support. One customer reported a deeply unsatisfactory experience involving the installation of a new light fitting and the replacement of a boiler timer. According to their account, the work was faulty, leaving them with a light that did not function at all and a boiler they could no longer control properly from the panel.

The most alarming aspect of this complaint was the alleged follow-up, or lack thereof. The customer stated that after being given multiple excuses, the company became uncontactable, leaving them with unresolved issues and wasted money. This account of being unable to get a tradesperson to return to rectify faulty work is a major concern for any homeowner. It stands in direct opposition to the positive reports of clear communication and professionalism, suggesting a potential inconsistency in service quality or how problems are handled post-completion. While it is a single negative account among several positive ones, the severity of the complaint—involving both failed work and a subsequent failure to communicate—is a significant factor for consideration.

Scope of Services

Based on the company's name and the work described in reviews and depicted in photos, L H Electrical & Plumbing offers a comprehensive list of services. As both an electrician and a plumber, the firm is equipped to handle a variety of tasks.

• Heating Services: As a heating engineer, their primary work includes the installation, servicing, and repair of gas boilers and full central heating systems. Their status as a Gas Safe engineer is paramount here.
• General Plumbing: This likely includes everything from fixing leaks and fitting taps to installing complex pipework for bathrooms and kitchens. The mention of saniflow systems indicates they can handle non-standard plumbing challenges. They could be considered one of the local plumbers to call for a range of issues.
• Electrical Work: Services cover general electrical installations, such as fitting new lights, sockets, and timers. The available photos showcase neat wiring and installations, although the negative review specifically highlights a failure in this area.
• Appliance Installation: They have proven experience in fitting gas hobs and likely other integrated kitchen appliances that require both plumbing and electrical connections.

The business appears to be a smaller operation, possibly a sole trader, which can offer the benefit of a personal, dedicated service from the same individual. However, this can also be a drawback if the person is busy or unavailable, which might explain the communication breakdown reported in the negative review. The emphasis on using quality materials and guaranteeing work, as stated in their business description, is a positive claim, but its practical application has been questioned by at least one customer experience.

Final Assessment

L H Electrical & Plumbing presents as a skilled and highly capable service provider for a majority of its clients, particularly in the realm of complex gas and heating work where their qualifications and methodical approach are praised. For many, the experience is defined by punctuality, professionalism, and high-quality results at a quoted price. The convenience of having a single contact for both plumbing and electrical needs is an undeniable asset.

However, the existence of a detailed and unresolved complaint regarding faulty work and poor aftercare cannot be ignored. It introduces an element of risk and suggests that the customer experience may not be universally positive. Prospective customers should weigh the strong record of positive feedback against this significant concern. It would be prudent to discuss and clarify the company's policies on snagging and rectifying any issues that may arise after a job is completed before engaging their services.