Kris Plumbing And Heating Upton Park

Based on Plashet Road in Upton Park, Kris Plumbing And Heating offers a service that is fundamental to any homeowner or tenant in London: round-the-clock availability. The promise of a 24-hour plumber is a significant advantage in a city that never sleeps, where a burst pipe or a boiler failure can happen at the most inconvenient of times. This constant operational status is perhaps their most compelling feature, positioning them as a go-to option for urgent situations where immediate assistance is not just a convenience, but a necessity.

A Look at Customer Experiences

Delving into feedback from past clients reveals a business with a strong track record of positive outcomes, though it is not without its reported flaws. Many customers have expressed high levels of satisfaction, frequently pointing to the professionalism and expertise of the individual engineers. Technicians with names like David, Joey, and Reza have been singled out for their commendable work. For instance, one client praised an engineer named David for his rapid and reliable service, noting that he identified and rectified a problem with impressive speed. Another review commended a technician for providing a new toilet installation at what was described as a very fair price, highlighting the engineer's pleasant demeanour and the overall painless experience. This positive sentiment is echoed by others who describe the team as honest, professional, and punctual, with a commitment to not just fixing the immediate issue but also offering advice on long-term solutions to help save money.

Customers have also appreciated the thoroughness of the work performed. One client mentioned that the team triple-checked all their work and took the time to explain every service in detail, which fosters a sense of trust and transparency. This dedication to quality and customer communication appears to be a cornerstone of their service, with multiple reports of engineers being hardworking, attentive, and knowledgeable. For those facing an unexpected crisis, such as an evening sewer problem, the dedication of an engineer who stays late until the issue is fully resolved leaves a lasting positive impression.

Points of Concern and Inconsistent Service

However, the picture is not uniformly positive. A significant concern arises from a detailed negative review that highlights a serious lapse in service. A customer who booked a morning appointment to replace a faulty toilet mechanism experienced a frustrating series of events. The plumber reportedly did not arrive until 12:50 PM, well outside the expected morning slot. Upon arrival, the engineer was unprepared for the job, asking the customer to provide the replacement part. When this was not possible, the plumber estimated a two-hour timeframe to retrieve the part from a nearby supplier, a delay the customer found unacceptable. This experience, which the client described as a 'day wasted', points to potential issues with punctuality, preparation, and communication within the company.

This incident suggests that while the company employs skilled individuals, the consistency of the service experience may vary. The discrepancy between the numerous five-star reviews praising punctuality and professionalism and this one-star account of a wasted day is stark. It indicates that prospective customers might experience different levels of service depending on the specific engineer assigned to their job. This variability is a critical factor for anyone to consider, especially when booking a service that relies heavily on trust and reliability.

Scope of Plumbing Services

Kris Plumbing And Heating Upton Park operates as both a plumbing and heating specialist and a general contractor, suggesting a broad range of capabilities. Based on customer feedback and the company's name, their core offerings likely include:

• Emergency Plumber Services: Their 24/7 availability is tailored for urgent issues like burst pipes, significant leaks, and blockages that require immediate attention.
• General Plumbing Repairs: This includes common household problems such as toilet repair, fixing leaky taps, and resolving drainage issues.
• Heating Systems: The 'Heating' in their name implies a full suite of services handled by a qualified central heating engineer. This would logically cover boiler repair, boiler installation, and routine servicing.
• Installations: As evidenced by customer reviews, they handle the installation of new fixtures like toilets and, presumably, sinks, showers, and heating systems.

The Importance of Gas Safe Registration

When dealing with any heating services, particularly those involving gas boilers, it is legally mandatory in the UK for the work to be carried out by a Gas Safe registered engineer. The Gas Safe Register is the official list of engineers qualified to work safely and legally on gas appliances. While the provided information does not explicitly confirm Kris Plumbing And Heating's Gas Safe status, it is a critical credential for any company offering heating services. Potential customers requiring work on gas appliances should always verify that the attending engineer is on the register by asking to see their Gas Safe ID card before any work commences. This ensures the work is performed to the highest safety standards, protecting the property and its occupants from the risks of carbon monoxide poisoning or gas leaks.

Final Assessment

In conclusion, Kris Plumbing And Heating Upton Park presents itself as a highly valuable resource for London residents, primarily due to its 24-hour emergency service. There is substantial evidence from numerous customers who have received prompt, professional, and fairly priced service from skilled engineers who are both courteous and communicative. These positive experiences suggest that the company is capable of delivering high-quality workmanship.

Nonetheless, potential clients should be aware of the reported inconsistencies. The negative experience detailing significant tardiness and a lack of preparation serves as a caution. It suggests that while the company aims for a high standard, it may not be met on every occasion. For potential customers, it may be prudent to be very clear when booking a job: confirm the expected arrival window, ask if the engineer will be equipped with common replacement parts for the described issue, and, for any gas-related work, insist on confirming their Gas Safe registration. As one of the many plumbers in London, they are a strong contender, especially for out-of-hours emergencies, but clarity and communication upfront will be key to ensuring the service meets expectations.