Kendall’s plumbing services limited

Based at 38 Leys Lane, Kendall's Plumbing Services Limited is a fixture in the Attleborough area, offering a range of plumbing solutions. A key aspect of their operation is the provision of 24-hour services from Monday to Friday, a significant benefit for those facing unexpected issues outside of typical business hours. However, the company is closed on weekends, which is an important consideration for potential customers. The overall customer sentiment appears to be largely positive, reflected in a 4.1-star rating, though this is tempered by some significant negative feedback regarding reliability.

Positive Customer Experiences

A deep dive into customer testimonials reveals a company that, for many, excels in responsiveness, professionalism, and customer care. Several clients report exceptionally fast service. One customer, dealing with a leaky sink, messaged late on a Monday night and had a tradesperson visit the very next day to assess the problem, with a solution organised for the Wednesday. This highlights their capacity as an effective emergency plumber. Another compelling case involved a household with a resident on a zimmer frame, stranded upstairs due to a completely blocked sink. Kendall's team was reportedly on-site within three hours of the call, providing a temporary fix before returning the following day to replace the pipework entirely. This level of rapid and considerate service is a recurring theme in positive reviews.

The firm is frequently described using terms like "polite, helpful, professional & caring." This suggests a business culture focused on the customer's experience, not just the technical fix. Team members Stuart and Conor are mentioned by name for their understanding and professional conduct. This personal touch and empathetic approach, especially in stressful situations, appears to have cultivated a loyal customer base, with one reviewer stating they "wouldn’t use anyone else." Furthermore, clients have praised their ability to handle complex jobs, such as those in older houses with non-standard or "unusual plumbing," completing the work quickly, neatly, and without fuss. This adaptability is a crucial skill for any plumber working in areas with varied housing stock.

Value and Honesty

Beyond speed and service quality, Kendall's is also noted for its honest approach to pricing. One customer explicitly stated that the tradesperson was a "genuine tradesmen" who "saved me a lot of money installing what was necessary." This indicates a practice of not upselling or performing unnecessary work, building a foundation of trust. Another reviewer noted the "affordable prices" alongside the friendly service. For homeowners, finding a local plumber who is both skilled and transparent about costs is a primary concern, and on this front, Kendall's has received significant praise.

Areas for Concern: Reliability and Communication

Despite the wealth of positive feedback, there is a starkly contrasting report that raises serious questions about the company's consistency. One potential customer detailed a particularly poor experience, labelling the service a "complete time waster." According to their account, after an initial visit to provide an estimate for a hot water tank issue, an appointment was booked. On the scheduled day, the company was a no-show. Upon calling, the customer was reportedly given a "lame excuse" about a supplier issue and a new appointment was made for two days later. Frustratingly, the company allegedly failed to show up for the second appointment as well, with no subsequent contact made.

This incident stands in direct opposition to the numerous reports of rapid, reliable service. It highlights a potential breakdown in communication and scheduling within the company. For any customer, but especially one dealing with a lack of hot water, being let down twice without communication is a major service failure. While this appears to be an outlier when compared to the volume of positive reviews, its severity cannot be overlooked. It suggests that while the company is capable of excellence, there may be inconsistencies in its operational reliability. Potential clients should be aware of this reported experience and may wish to confirm appointments and communication channels proactively.

Scope of Services

Kendall's Plumbing Services Limited is categorised not just as a plumber but also as a general contractor, hinting at a broader range of capabilities. The positive reviews confirm their expertise in core plumbing tasks, including:

• Emergency plumbing repairs (leaks, blockages)
• Radiator removal and installation
• Resolving complex pipework issues in older properties
• Sink and basin replacement
• Hot water tank assessment

Their experience with full pipework replacement and dealing with challenging installations suggests they are equipped for more than just minor repairs. As a local, family-run business with over 20 years of experience, they appear to cover a wide spectrum of domestic plumbing and potentially some heating services. However, customers needing work on gas appliances should verify whether the engineers are Gas Safe registered, as this specific certification is a legal requirement for any gas engineer and is not explicitly mentioned in the provided information.

Final Assessment

In summary, Kendall's Plumbing Services Limited presents a dual profile. On one hand, it is a highly praised local business known for its rapid response, professional and caring service, and honest pricing. Many customers have had outstanding experiences, particularly in emergency situations, and have become repeat clients as a result. The team's ability to tackle difficult jobs and their customer-first attitude are clear strengths.

On the other hand, the documented case of unreliability and poor communication is a significant red flag. This inconsistency suggests that while the service can be excellent, it is not guaranteed. For prospective customers in Attleborough, the decision may come down to weighing the strong positive testimonials against the risk highlighted by the negative report. The company's 24-hour weekday availability remains a strong selling point for urgent plumbing services, but its reliability on scheduled, non-emergency work has been called into question.