Hendly Limited

Based in Sittingbourne, Hendly Limited presents itself as a versatile, family-run property maintenance company serving the wider Kent area. With services spanning plumbing, heating, and electrical work, they aim to be a single point of contact for a variety of home and commercial needs. The feedback from their client base, particularly from landlords and property portfolio managers, paints a picture of a reliable and professional outfit. However, a closer look at their public profile reveals a few points that warrant a more detailed examination for any potential customer.

A Reputation Built on Professionalism and Quality

A significant portion of Hendly Limited's positive reputation comes from clients who manage multiple properties. One landlord, who has used the company for approximately five years for plumbing and heating issues, describes their work as "truly excellent". This sentiment is echoed by a portfolio manager responsible for 300 properties, who refers to Hendly as their "go to" team, praising them for their professionalism, ability to prioritise urgent jobs, and consistent quality. This type of long-term, high-volume business suggests a high level of trust and dependability. For a homeowner, this can be reassuring; a company trusted to maintain a large portfolio of properties is likely to apply the same standards to a single domestic job, whether it's a routine boiler repair or a full central heating installation.

Customers frequently highlight the company's reliability and reasonable pricing. One client, who needed emergency electrical work after squirrels damaged their wiring, noted that Hendly was both dependable and fairly priced. This combination of skills across different trades — from a certified plumber to a competent electrician — is a distinct advantage, saving clients the hassle of coordinating multiple firms for one project.

Problem Resolution and Customer Service

No service is perfect, and occasionally issues can arise. One customer review mentions experiencing "a few issues early on" with a job. Crucially, however, the same review gives a four-star rating, adding that the company returned and "fixed everything". This demonstrates a commitment to aftercare and ensuring the job is completed to the client's satisfaction. For anyone hiring a tradesperson, knowing that the company will stand by its work and rectify problems is a major consideration. This willingness to see a job through to a successful conclusion, even when it requires a return visit, is a significant positive.

Areas for Consideration

While the majority of feedback is positive, it is important to address a particularly jarring one-star review present on their profile. This review details a very poor experience with the purchase of a car, poor communication from a sales manager, and the vehicle being taken back to be resold in the same faulty condition. However, the review specifies the business as "Hendleys in Southampton".

It is crucial to note that Hendly Limited of Sittingbourne is a plumbing, heating, and electrical contractor. Extensive research confirms the existence of the 'Hendy' group, a large car dealership network with locations in and around Southampton. It appears highly probable that this negative review has been left for the wrong company. While this is an unfortunate error for the Sittingbourne-based contractor, potential customers should be aware of this discrepancy and assess the business based on the feedback relevant to their actual trade.

Services and Expertise

Hendly Limited offers a comprehensive range of services, positioning themselves as a multi-skilled maintenance provider. Based on their certifications and customer feedback, their offerings include:

• Emergency plumber services for urgent issues like burst pipes and leaks.
• Full central heating engineers for installations, repairs, and maintenance.
• Boiler servicing, diagnostics, and replacement. As a Gas Safe registered company (Reg: 593785), they are certified to work on gas appliances.
• General plumbing for kitchens and bathrooms, including fixing dripping taps and blockages.
• Electrical repairs and installations.
• Landlord services, including Gas Safety Certificates.

In summary, Hendly Limited has cultivated a strong reputation, especially among professional clients who value reliability and quality workmanship across multiple trades. Their positive feedback far outweighs the negative, and the most severe criticism appears to be a case of mistaken identity. Their ability to handle both plumbing and electrical work, combined with a demonstrated commitment to resolving any initial problems, makes them a solid choice for property owners in the Sittingbourne area. The key is to ensure you are contacting the correct, Kent-based property maintenance company, and not the similarly named car dealership on the south coast.