Go with the flow plumbing and heating

Go with the flow plumbing and heating is a service provider based in Burgess Hill, West Sussex, offering a range of solutions for domestic plumbing and heating needs. A key aspect of their business model is the provision of a 24/7 service, positioning them as an option for those in urgent need of an emergency plumber at any time of day or night. The company's name implies a focus on both general plumbing and more specialised heating work, a claim that is largely substantiated by historical customer feedback.

A Look at Past Performance and Service Offerings

Based on a collection of reviews from several years ago, the company established a strong reputation for reliability and quality workmanship. Customer feedback, though not recent, consistently highlights positive experiences, particularly concerning heating systems. The firm appears to have a strong focus on being proficient central heating engineers. Several clients have praised their rapid and efficient new boiler installation, with one noting a complete replacement was finished within three days of the initial call, and another citing a two-day turnaround when they were left without hot water. This responsiveness is a significant plus for anyone facing a heating crisis.

Beyond emergency boiler work, historical reviews indicate a broad scope of plumbing services. The company has been commended for handling full bathroom refurbishments, new shower installations, and repairs on toilets, sinks, and radiator pipework. Information from other online directories suggests their capabilities extend from general maintenance to full central heating system installations and even renewable heating solutions, although specific details on the latter are scarce. Across the board, past customers have described the service, often mentioning an engineer named James, as professional, punctual, highly skilled, and tidy. Communication throughout the process was also frequently cited as a key strength.

Points to Consider Before Calling

While the historical picture is positive, potential customers should be aware of several important factors. The most significant consideration is the age of the available customer feedback. The reviews on Google are four to five years old, and their Checkatrade profile explicitly notes that they have received no new reviews in the last 12 months and are no longer a vetted member of the platform. While the 16 reviews on that site are all rated 10/10, their age means they may not accurately reflect the company's current service standards. This lack of recent, publicly available feedback makes it difficult to gauge present-day performance.

Furthermore, one profile claims the business employs "fully qualified plumbing and gas engineers". It is a legal requirement in the United Kingdom for any individual or company working on gas appliances to be registered with the Gas Safe Register. Before commissioning any work on a boiler or gas appliance, it is imperative that you verify the company's current credentials by checking the official Gas Safe Register online or by phone. This is a critical step of due diligence for your own safety.

Scope and Operations

The business operates from a residential address in Burgess Hill, which often indicates a smaller, sole trader or small team operation. For many customers, this can mean a more personal and direct service. However, it's worth considering when planning very large or complex projects. There is also slightly conflicting information regarding their service area; one source suggests a tight 4-mile radius from their base, while another claims they cover all of Sussex and surrounding areas. Given that past reviews mention jobs in locations like Crawley and Addlestone, it appears they are willing to travel, but it would be wise to confirm their coverage area when you make contact.

Conclusion

In summary, Go with the flow plumbing and heating presents a mixed but compelling picture. On one hand, there is a strong historical record of excellent customer service, a wide range of capabilities from fixing a leaky pipe to full bathroom renovations, and a particular expertise in boiler and heating emergencies. Their 24-hour availability is a definite advantage for urgent situations. On the other hand, this positive reputation is built on feedback that is now several years old, and their status on platforms like Checkatrade has changed. For prospective clients, the prudent approach would be to weigh this positive history against the lack of recent reviews. Direct communication to discuss your specific needs, service area, and, most importantly, verifying their current Gas Safe registration are essential steps before engaging their services.