D Rose Plumbing & Heating Contractors
BackD Rose Plumbing & Heating Contractors, operating from Prospect House in Rotherham, presents a complex picture for potential customers seeking plumbing services. Established in 1985, the company has a long history in the region, serving domestic, commercial, and new build clients. Their standard operating hours are from 8:00 AM to 4:00 PM on weekdays, with the business closed over the weekend, which suggests that those in need of an emergency plumber outside of these times may need to look elsewhere. The company is Gas Safe registered and holds accreditations from OFTEC and as a Worcester Bosch Accredited Installer, credentials that typically signify a high standard of technical expertise and safety compliance.
Range of Services
The firm offers a comprehensive list of services that covers most residential and commercial needs. This breadth of expertise is a significant advantage for customers looking for a single contractor for varied tasks. Their offerings include:
- Central heating installation and maintenance.
- Boiler repair, servicing, and full system replacements.
- General plumbing work, from fixing minor leaks to overhauling entire systems.
- Complete bathroom installation, including design and fitting.
- Advanced solutions like underfloor heating and renewable energy systems, such as solar thermal and air source heat pumps.
- Specialised services for the new build construction sector.
The Positive Perspective: Reliability and Quality Workmanship
For some customers, D Rose Plumbing & Heating Contractors has proven to be an exemplary service provider. Positive testimonials highlight the company as a trustworthy and reliable partner for property maintenance and improvements. One long-term client, a business named Simoda Limited, has expressed complete satisfaction, stating they have received nothing but the best service over a prolonged period. This particular review counters the negative feedback directly, suggesting a completely different experience.
According to this positive account, the company's heating engineers and plumbers are consistently punctual, effective at diagnosing and fixing problems, and reasonably priced. The scope of work successfully completed for this client is extensive, ranging from boiler replacements and leak repairs to full bathroom fittings and drainage solutions. Another brief but positive review from several years ago reinforces this sentiment, describing the service as simply "brilliant" and highly recommending the company. These accounts paint a picture of a competent and dependable contractor capable of handling a wide array of tasks to a high standard.
Areas of Concern: A Pattern of Negative Feedback
Despite the glowing recommendations from some quarters, a significant volume of feedback raises serious concerns. The overall online rating for the business is low, heavily impacted by several one-star reviews that detail frustrating and negative experiences. A recurring theme within these complaints involves the company's work as a contractor on new build properties.
Issues in the New Build Sector
One of the most detailed criticisms comes from a homeowner of a new build where D Rose were the appointed contractors. The review describes their work as "awful," citing persistent leaks from multiple showers and baths. A core complaint was the repeated failure to apply sealant correctly around a bath, a fundamental task for any professional plumber, which resulted in ongoing water issues. This suggests potential shortcomings in quality control and attention to detail on larger projects where they operate as part of a development team.
Another new build homeowner reported a "baffling experience" related to customer service. They claim an issue arose that was the fault of the company, yet they were asked to pay for the postage to have the corrective part sent to them. This incident, described as sheer audacity by the customer, points towards a problematic approach to resolving mistakes and a potential disregard for customer satisfaction once the initial installation is complete.
Communication and Scheduling Problems
Beyond the quality of the work itself, communication and reliability have also been called into question. One prospective client detailed waiting two weeks for an appointment, only for the plumber to arrive at an unexpected time without any prior notification. The customer had momentarily stepped out to the shops, and upon returning and finding the plumber had already left, they contacted the office. Instead of arranging a swift return, they were informed it would be another week before a local plumber could be dispatched. This left the customer feeling their time had been completely wasted and highlights a rigid and unaccommodating scheduling system that fails to consider the customer's perspective.
Conclusion: A Tale of Two Experiences
In assessing D Rose Plumbing & Heating Contractors, potential customers are faced with a stark contrast in feedback. On one hand, the company possesses official accreditations and has satisfied clients who vouch for their reliability, fair pricing, and the quality of their work across a range of services like boiler repair and bathroom installation. These experiences suggest a capable and professional outfit.
On the other hand, the volume and nature of the negative reviews cannot be ignored. The specific focus of complaints on their new build contract work, combined with reports of poor communication and questionable customer service policies, indicates significant inconsistencies in their operations. The experience appears to be highly variable. While a straightforward private job might be completed to a high standard, those engaging with them through a new build developer or requiring clear and flexible communication may need to proceed with caution. It would be prudent for any potential client, particularly for large-scale projects, to discuss quality assurance processes and post-installation support in detail before committing.
