Celsius Gas

Based at 7 New Road in Littleport, Celsius Gas operates as a specialist plumbing and heating firm serving Ely and the wider Cambridgeshire area, including Soham, Cambridge, and Newmarket. The company's name itself suggests a clear focus on heating, a specialism that is evident in their comprehensive range of services. They present themselves as a family-run business with over two decades of experience, offering a portfolio that covers everything from minor plumbing fixes to extensive system installations.

Core Services: Heating and Boiler Expertise

The primary offering from Celsius Gas revolves around domestic heating systems. They are positioned as experienced heating engineers, with a significant emphasis on boiler-related work. Their services in this domain are extensive and cater to various customer needs, whether urgent or for planned maintenance and upgrades.

Boiler Installation and Replacement

A standout feature of Celsius Gas is their status as a Vaillant Advance Installer. This is a significant accreditation that offers tangible benefits to the customer. Vaillant is a well-regarded manufacturer in the heating industry, and installers who achieve this status have undergone specific training on their products. For a homeowner, this means the gas engineer fitting their new boiler possesses an expert-level understanding of the equipment. Perhaps the most compelling advantage of using a Vaillant Advance Installer is access to exclusive extended warranties, which can be up to 10 years on certain models. This provides long-term peace of mind, covering parts and labour well beyond a standard guarantee period. The company offers guidance on selecting energy-efficient models tailored to a property's specific requirements, from small apartments to large family homes, and can handle both new installations and the relocation of existing boilers.

Boiler Repair and Servicing

Beyond installation, Celsius Gas provides crucial maintenance services. Regular boiler servicing is not just a recommendation but a necessity for ensuring safety, efficiency, and the longevity of the appliance. An annual service can prevent unexpected breakdowns, particularly during colder months, and maintain the validity of the manufacturer's warranty. The company also offers a boiler repair service for when things go wrong. While they do not explicitly advertise a 24/7 emergency call-out service, their extensive operating hours, including Saturday, provide a good window of availability for urgent issues.

Central Heating Systems

The firm’s expertise extends to the entire central heating system. This includes the installation of traditional radiators and more modern underfloor heating solutions. A key service they promote is power flushing. This process is designed to remove sludge, rust, and other debris that accumulates in central heating systems over time. Such blockages can lead to cold spots on radiators, reduced efficiency, and strain on the boiler. A thorough power flush can restore circulation and significantly improve the performance and energy efficiency of the entire system, potentially lowering heating bills.

Essential Gas Safety and Landlord Services

For anyone working with gas appliances, safety is the absolute priority. Celsius Gas is a Gas Safe registered company (No. 217111), which is a legal requirement for any business or individual carrying out gas work in the UK. The Gas Safe Register is the official list of engineers legally permitted to work on gas appliances, having replaced the CORGI scheme in 2009. This registration means their engineers are qualified and regularly assessed to ensure they are competent and up-to-date with the latest safety standards. Customers should always ask to see an engineer's Gas Safe ID card before any work commences to verify their credentials and the specific types of gas work they are qualified to perform.

This certification is particularly vital for landlords, who have a legal obligation to ensure the safety of their tenants. Celsius Gas offers landlord gas safety certificates (CP12). This involves an annual inspection of all gas appliances and flues in a rental property to ensure they are in safe working order. The company provides the necessary documentation to prove compliance and offers a reminder service for when the next annual check is due, helping landlords meet their legal duties.

General Plumbing and Bathroom Installations

While heating is their clear specialism, Celsius Gas also functions as a local plumber for general plumbing tasks. Their services cover common household issues, such as fixing leaking taps and toilets, repairing burst pipes, and addressing problems with radiators and water cylinders, including both vented and unvented systems. This makes them a versatile option for homeowners who may require a range of plumbing solutions.

Furthermore, the company undertakes complete bathroom installation projects. They state they can manage the process from the initial design phase through to completion, installing bathroom suites, showers, and wet rooms. This service positions them as a single point of contact for a full renovation, avoiding the need for customers to coordinate multiple different tradespeople.

Operational Strengths and Points to Consider

The Positives

• Specialist Accreditations: Being a Vaillant Advance Installer is a significant mark of quality and provides customers with valuable benefits like extended warranties.
• Comprehensive Service Range: From a simple leaky pipe repair to a full central heating installation and bathroom refurbishment, the breadth of services is a major convenience.
• Gas Safe Registered: This non-negotiable qualification ensures all gas-related work is performed safely and legally.
• Convenient Operating Hours: The company's hours are a notable advantage. Opening at 7:00 AM on weekdays and operating on Saturdays until 5:00 PM provides flexibility for customers who may find it difficult to schedule appointments during standard 9-to-5 working hours.
• Established Local Business: As a family-run firm with a claimed 20 years of experience, they offer the appeal of a local, established tradesperson rather than a faceless national corporation.

Potential Drawbacks and Areas for Scrutiny

Despite the strong service offering, potential customers may note a limited public-facing review profile. The business has a single 5-star rating on its Google profile, which is five years old and contains no descriptive text. In the digital age, many consumers rely heavily on a body of recent, independent reviews on platforms like Google, Checkatrade, or Trustpilot to gauge reliability and customer service. The absence of a substantial and current collection of such third-party reviews is a point of consideration. While their own website features positive testimonials, prospective clients looking for impartial feedback will find very little information available.

Additionally, there is no explicit mention of a dedicated 24-hour emergency plumber service for out-of-hours crises like major leaks or complete heating failure in the middle of a winter's night. While their standard hours are generous, those requiring immediate assistance outside of these times may need to look elsewhere. Potential customers are encouraged to enquire directly about their policy on emergency call-outs and any associated fees.

In conclusion, Celsius Gas presents as a highly qualified and specialist heating engineer and plumbing service. Its strengths lie in its certified expertise with a leading boiler brand, its commitment to safety through Gas Safe registration, and its customer-friendly operating hours. The primary consideration for a potential client is the sparse public review footprint, which necessitates placing trust in the company's direct claims, professional accreditations, and any testimonials they provide. For planned projects such as a boiler installation, annual servicing, or a bathroom renovation, their credentials and experience make them a compelling option in the Ely area.