CD Northage & Co. Ltd
BackBased in Coalville, Leicestershire, CD Northage & Co. Ltd presents itself as a family-run plumbing and heating business. The available customer feedback and operational details paint a picture of a company that, for the most part, delivers high-quality service, although there are nuances to consider for any potential client. With a solid 4.5-star rating based on a relatively small sample of 15 public reviews, the company has established a reputation for reliability and professionalism within its service area.
Customer Service and Professionalism
A recurring theme in the positive feedback for CD Northage is the professionalism and courteousness of their staff. From the initial contact and quoting process to the execution of the job, customers frequently report positive interactions. One client requiring a new radiator installation noted that a company director personally attended to measure up and discuss the options, demonstrating a hands-on approach to management and customer care. The communication from office staff, such as keeping a customer updated on the progress of a shower pump replacement, has also been singled out for praise. This level of attentiveness suggests a business that values its client relationships. Engineers are often described as punctual, tidy, and respectful of the customer's property, with reports of them cleaning and vacuuming the work area upon completion, leaving homes spotless. This attention to detail is a significant factor for homeowners inviting tradespeople into their living spaces.
Quality of Work and Expertise
The primary function of any plumber is to resolve issues effectively, and CD Northage appears to excel in this area. Reviews mention a range of services successfully completed, including central heating installation, new boiler and radiator fitting, and the removal of old plumbing systems. Customers have expressed high levels of satisfaction with the work carried out, using words like "excellent" and "10/10 service". The company's engineers are seemingly well-versed in their trade, capable of handling tasks from straightforward repairs to more complex installations. For instance, the successful replacement of a faulty shower booster pump and the installation of new boilers have been highlighted as examples of their technical proficiency. This suggests that whether you need a routine boiler repair or a complete system overhaul, the team has the requisite skills.
Value for Money
In a competitive market, price is often a deciding factor. One of the most compelling endorsements for CD Northage comes from a review dating back several years, which is still relevant to the company's ethos. The customer noted that their quote for a new boiler was significantly cheaper than that of a much larger, nationwide company. This, combined with the description of the business as offering "excellent service and definitely value for money", positions CD Northage as a strong contender for those seeking affordable yet high-quality local plumbers. As a family-run entity, they may have lower overheads than larger corporations, allowing them to pass savings on to their customers without compromising on the quality of their work.
Potential Areas for Consideration
Despite the overwhelmingly positive feedback, there are aspects that a discerning customer should consider. The total number of online reviews is not extensive. While the sentiment is positive, a larger body of feedback would provide a more comprehensive and statistically robust view of the company's performance over time and across a wider variety of jobs.
Furthermore, one highly critical review detailed a negative experience concerning a boiler service. The customer reported that the engineer struggled to reassemble the boiler and behaved unprofessionally, causing distress to an elderly family member. The complaint also mentioned being pressured into paying for an additional certificate. While the company's response was noted as attributing the engineer's behaviour to a 'stressful morning', this incident, though seemingly isolated, highlights a potential for inconsistency in service quality. It serves as a reminder that the performance of any service company can be dependent on the individual engineer assigned to the job. For a potential customer, this underscores the importance of clear communication about the scope of work and costs upfront.
Services and Operations
CD Northage & Co. Ltd is located at 8 Apollo Court, Coalville, LE67 3FD. Their standard operating hours are weekdays, from 8:30 AM to 4:30 PM (extending to 5:00 PM on Mondays), with the business closed on weekends. This schedule is suitable for planned projects such as bathroom plumbing upgrades or scheduled maintenance. However, for those in need of an emergency plumber outside of these hours, this could be a limitation. The company's scope of work clearly includes key services such as boiler and radiator work, pump replacements, and general plumbing. They appear to cater to domestic clients planning significant upgrades, like new bathrooms and en-suites, as well as those needing smaller, specific jobs. The presence of apprentices working alongside experienced engineers suggests a commitment to training the next generation of skilled gas engineer professionals, which can be seen as a positive sign for the industry and the company's long-term health.
Conclusion
In summary, CD Northage & Co. Ltd stands out as a reputable and competent provider of plumbing and heating services in the Coalville area. The praise for their professionalism, quality of work, and value for money is consistent and compelling. The firm's identity as a family-run business seems to translate into a more personal and conscientious service. Potential customers can likely expect a high standard of work from a team that is punctual, clean, and communicative. However, it is wise to acknowledge the limited volume of reviews and the single report of a significant service failure. This suggests that while the overwhelming majority of experiences are excellent, it is prudent to have clear discussions about expectations and deliverables before work commences. For homeowners planning plumbing or heating work, CD Northage certainly warrants strong consideration, particularly for those who value supporting local, family-operated businesses that compete effectively on both price and quality.
