C H Burgess
BackBased at 42 Cheltenham Way in Southport, C H Burgess presents itself as a father and son team with a significant track record, citing over 25 years of experience in the plumbing and heating sector. This long-standing presence in the industry suggests a deep well of knowledge and practical skill. Their primary specialisation lies in gas boiler installations, servicing, and repairs, a critical service for any homeowner. However, their scope of work extends well beyond this, covering a comprehensive range of domestic plumbing needs, from minor annoyances like dripping taps and faulty toilets to more substantial jobs such as rebuilding soil stacks and fitting outside taps.
The customer feedback available paints a consistently positive picture. Multiple reviews award the company a full five-star rating, a testament to the quality of their work and customer service. Clients highlight the professionalism and expertise demonstrated on the job. One customer, Peter Kirkham, enlisted their services for two separate boiler installations and radiator work, returning due to competitive pricing and satisfaction with the initial job. He specifically mentions the thoroughness of their radiator flushing service, which was evidenced with before-and-after infrared pictures—a modern, transparent approach that provides tangible proof of the work's effectiveness. This level of detail and accountability is a significant positive, building trust with the client.
Service Quality and Professionalism
Punctuality and adherence to budget are recurring themes in the praise for C H Burgess. One client, Ray Oakes, describes how Chris transformed a shower room wrecked by a water leak into a 'showpiece', emphasising that the project was completed on time and within the agreed budget. This reliability is a cornerstone of a good tradesperson and a major consideration for potential customers who may have had negative experiences with timeliness and surprise costs in the past. Another review from Susan Brookfield commends a 'perfect job' on a new boiler installation by James, again noting the competitive pricing. This consistent feedback across different jobs and clients suggests a stable and reliable business practice.
Their operational model as a family-run business likely contributes to this high level of personal accountability and service. They explicitly offer a 'Fuss-Free' plumbing service, aiming to be reliable, friendly, and fair with their pricing. This approach seems to resonate well with their clientele, who feel they are receiving a trustworthy service. The business is also noted as being Gas Safe registered, a crucial legal requirement for any gas heating engineer in the UK, ensuring that all gas-related work is performed safely and to the required standards.
Scope of Services
C H Burgess offers a wide array of services, positioning them as a versatile option for various household needs. Their expertise as a boiler repair service and installer is clearly a core strength. They handle everything from combi boiler swaps to full system installations. Beyond heating, their general plumber services are extensive:
- Fixing leaks and drips
- Repairing and replacing toilets
- Installing and repairing radiators
- Fitting outdoor taps
- Complete bathroom installations
- Addressing soil stack issues
This breadth of service means customers can potentially use them as a single point of contact for multiple projects, from a full bathroom renovation to routine maintenance. The company also states they are generally available seven days a week for plumbing emergencies, which provides a significant degree of reassurance for homeowners facing unexpected issues like burst pipes or a complete loss of heating.
Potential Drawbacks and Considerations
Despite the overwhelmingly positive feedback, there are aspects potential customers should consider. The business operates with a relatively small online footprint. The total number of reviews found online is low, which, while glowing, doesn't provide the same breadth of feedback as a company with hundreds of reviews. This isn't necessarily a negative reflection on the company—many excellent, long-standing tradespeople focus on word-of-mouth referrals rather than extensive online marketing—but it does mean that the available data set is limited.
Another point to note is their stated operating hours. They are listed as closed on Fridays, Saturdays, and Sundays. This contrasts with information on some platforms suggesting availability for emergencies seven days a week. Potential customers requiring weekend work or facing a Friday emergency should clarify their availability directly via their contact number, 07540 809078. This discrepancy could cause confusion and is an area where clarity would be beneficial. As a small, family-run operation, their capacity for taking on multiple large jobs simultaneously may also be limited compared to a larger firm, which could affect scheduling and lead times for non-emergency work.
Final Assessment
In conclusion, C H Burgess appears to be a highly competent and reliable plumbing and heating company serving Southport and the surrounding areas of Sefton and West Lancashire. The evidence from customer testimonials points towards a business that prides itself on quality workmanship, fair pricing, and professional conduct. Their specialisation in gas boilers, backed by Gas Safe registration, makes them a strong candidate for anyone needing an emergency plumber for heating issues or planning a new installation.
The potential downsides are minor and typical for a small, local business. The limited number of online reviews and some ambiguity regarding weekend availability are points to be aware of, but they don't detract from the consistent praise for their work. For those seeking a dependable, experienced, and highly recommended local plumber, C H Burgess stands out as a strong choice, particularly for their transparent approach and proven track record of customer satisfaction.
