BoilerandBath Ltd

Situated on Stockport Road, BoilerandBath Ltd operates as a hybrid business, functioning as both a supplier of plumbing, kitchen, and bathroom products and a provider of full-scale design and installation services. Established in 2017, this family-run company aims to provide affordable, bespoke renovations. This dual identity creates a varied customer experience, with feedback differing significantly between its retail and installation operations.

The Retail and Supply Showroom

As a supplier of plumbing supplies, bathroom fixtures, and heating products, BoilerandBath Ltd generally receives positive feedback. Customers visiting the Manchester showroom or purchasing goods for delivery often report a satisfactory experience. The company positions itself as a competitive source for a wide array of products, from boilers and designer radiators to vanity units and bathroom suites. Patrons have noted that the pricing is very competitive, suggesting that the business can be a cost-effective option for sourcing materials for a home project. The staff within the showroom are frequently described as knowledgeable and helpful, providing valuable assistance to those selecting products. Furthermore, the delivery service is praised for its efficiency, with reports of products arriving swiftly and in perfect condition, and transparent pricing without hidden charges adding to customer confidence.

Design and Installation Services: A Mixed Perspective

Beyond retail, BoilerandBath Ltd offers comprehensive design and installation services for both kitchens and bathrooms, covering Manchester and Cheshire. The company promotes a hassle-free process, from a free 3D design consultation to the final fitting. Customer experiences with this side of the business are sharply divided, presenting two starkly different narratives.

Positive Installation Experiences

Several customers have been delighted with the renovation work carried out by the company. Testimonials describe "magnificent transformations" of kitchens and bathrooms, attributing the success to excellent designers and skilled fitters. Some clients have pointed out that the teams went "above and beyond" to meet their needs. Specific staff members have been praised by name for being helpful, punctual, and ensuring a high standard of work, particularly in complex areas like tiling. These reviews paint a picture of a company capable of delivering a high-quality finished product, resulting in very satisfied homeowners who would highly recommend the service.

Significant Customer Concerns and Potential Issues

In stark contrast to the positive accounts, there is also a highly detailed and severe negative review that raises significant concerns about the quality of workmanship and professionalism of the installation teams. This account serves as a critical caution for potential customers. The issues reported are not minor snags but substantial problems that allegedly began on the first day of the project.

These reported issues include:

• Water Damage: A leak was said to have occurred on day one, causing water to pour through a ceiling and light fixture in the room below.
• Poor Workmanship: The quality of the finish was heavily criticised, with claims of abysmal tiling, including misaligned and poorly cut tiles, and grout and adhesive damaging existing cornices. Other reported issues include gaping holes in ceilings being lazily filled and painted over without proper preparation.
• Property Damage and Unprofessional Conduct: The installers were accused of unprofessional behaviour, such as smoking inside the property. More seriously, they were alleged to have poured cement over garden flowers and down drains, leading to a severe blockage that required external professionals to resolve.
• Faulty Installations: It was claimed that newly installed sinks and a bathtub began leaking shortly after the job was completed, causing further damage. The review also mentioned improperly installed taps and a faulty radiator that showed signs of significant rust after only a few months. Electrical work was also flagged as substandard, with a light fixture reportedly left dangling from the ceiling.
• Aggressive Behaviour and Lack of Resolution: A particularly troubling aspect of the negative feedback was the allegation that the installers were rude and aggressive when challenged about the quality of their work. Furthermore, the company was accused of ignoring all attempts at communication to rectify the numerous problems for several months, showing a complete lack of aftercare service.

Conclusion: Navigating Your Options with BoilerandBath Ltd

BoilerandBath Ltd presents a complex picture for potential customers. As a retail outlet for plumbing supplies, boilers, and bathroom furniture, it appears to be a reliable and competitively priced option with helpful staff. For those simply looking to purchase materials, the experience is likely to be positive.

However, when it comes to their full bathroom fitters and kitchen installation service, caution is advised. While there are clearly customers who have received an excellent service and a beautifully finished project, the existence of a detailed account of extremely poor workmanship and a subsequent lack of accountability cannot be ignored. The disparity in feedback, especially regarding core skills like tiling, suggests a potential inconsistency in the quality of the fitting teams assigned to jobs.

For customers considering using BoilerandBath Ltd for a full renovation, it would be prudent to take extra steps. Request a portfolio of recent, specific work from the exact team who will be handling your project. It would also be wise to seek clarity on the complaints and resolution process before signing any contracts. Ensuring all aspects of the job, materials, and snagging procedures are meticulously documented is essential. While you might receive the five-star service some customers have experienced, the documented risks indicate that thorough due diligence is necessary to avoid a potentially costly and stressful ordeal. The business offers services for central heating installation and may be able to provide an emergency plumber, but the focus remains on its dual role as a supplier and installer.