Asure Group

Based in Longfield, Kent, Asure Group presents itself as a multifaceted service provider in the plumbing and heating sector. The company, which operates from Gorsewood Road, offers a broad spectrum of services that appeal to homeowners needing routine maintenance or those embarking on significant renovation projects. According to their own communications, the business is managed with a personal touch, with owner Toby Amos overseeing projects from the initial discussion through to completion, a factor many customers find reassuring.

The range of services advertised is extensive. For general plumbing needs, they cover everything from fixing leaking taps and toilets to installing outdoor taps and plumbing in domestic appliances. For those looking to upgrade or completely overhaul their bathrooms, Asure Group offers full bathroom installations, including feature showers, wet rooms, and en-suite additions. This positions them as a potential single point of contact for complex projects, which can simplify the process for property owners by eliminating the need to coordinate multiple tradespeople.

Services and Specialisations

Beyond standard plumbing, the company places a significant emphasis on heating systems. They provide services for boiler installation, replacement of older, less efficient models, and the design of entirely new central heating systems. Their offerings also include boiler repair and ongoing servicing and maintenance, which is crucial for extending the lifespan of a system and ensuring its efficiency. The inclusion of modern control systems, such as those operated by smartphones, indicates an awareness of current technology in home heating. Furthermore, they offer services related to renewable energy solutions, though specific details on these are best obtained directly from the company.

• General hot and cold water installations and repairs
• Full bathroom, wet room, and en-suite installations
• New boiler installation and full system design
• Boiler servicing, maintenance, and safety certification
• Installation of modern smart phone heating controls

The Customer Experience and Company Approach

A key selling point highlighted by Asure Group is the promise of a personally managed service. The intention is to provide a reliable, local tradesperson who delivers projects on time and at the agreed price. This hands-on approach, with a named individual overseeing the work, is often a significant factor for customers seeking accountability and clear communication. The business also offers to handle any redecorating work required after an installation, aiming to provide a complete, hassle-free service that leaves the home as they found it.

Points to Consider Before Engagement

When researching Asure Group, potential customers may encounter some administrative details that warrant clarification. A search on the UK's Companies House register shows that a company named 'Asure Group Limited' (company number 11296540) was dissolved. However, the company's website clarifies that Asure Group is a trading name for 'Asure Limited' (company number 16013743), which is listed as an active company. While this is likely a simple matter of business restructuring, it is a detail that customers performing due diligence may notice, and it is worth being aware of the correct, active company name.

Another important consideration is the public feedback profile. At present, Asure Group does not have a significant number of customer reviews on major independent online platforms. For many potential clients, reading about the experiences of previous customers is a key part of the decision-making process. Without this third-party validation, customers must rely more heavily on direct communication with the company, requesting references, or viewing a portfolio of their past work to gauge quality and reliability.

Verification of Gas and Heating Credentials

For any homeowner hiring a heating engineer to work on gas appliances, such as a boiler, it is a legal requirement in the UK for that engineer to be registered with the Gas Safe Register. This registration ensures the tradesperson is qualified and competent to work safely with gas. An online search of the Gas Safe Register did not immediately locate a registration for 'Asure Group' or 'Asure Limited' under the provided business details. This does not necessarily mean they are not registered, as they may trade under a different name on the register or the registration could be under an individual's name. However, it places the responsibility squarely on the customer to perform this vital check. It is strongly recommended that before any gas-related work commences, you ask to see the engineer's Gas Safe ID card, which details the specific types of gas work they are qualified to undertake. Hiring a non-registered person for gas work is not only illegal but also extremely dangerous. For any plumber or engineer working on gas, being Gas Safe registered is non-negotiable.