Andrew Hellard Plumbing

Based in Worthing, Andrew Hellard Plumbing has established a notable presence in the local plumbing sector. Operating from 11 Lincoln Road, this business provides a range of services primarily focused on bathroom and general plumbing needs. The operational hours are from 9:00 AM to 6:00 PM, Monday through Friday, which suggests a standard weekday service model, potentially limiting options for those requiring emergency weekend assistance. The business is closed on Saturdays and Sundays, a crucial point for potential customers to consider when facing unexpected plumbing issues outside of typical working hours.

Customer feedback, although limited in quantity with only two reviews on its primary Google profile, is unanimously positive, awarding the service a perfect 5-star rating. These reviews highlight a high standard of work, particularly in bathroom renovations. One client commended Andrew for his professionalism, punctuality, and trustworthiness during a complete bathroom refit. Another described him as the "most kind and professional tradesperson" they had encountered. This glowing feedback is a strong indicator of service quality and customer satisfaction. Further investigation on platforms like Checkatrade reveals a much larger sample of reviews, with over 160 testimonials contributing to a perfect 10/10 score, reinforcing the initial positive impression.

Scope of Services

Andrew Hellard Plumbing offers a comprehensive list of services, positioning itself as a versatile option for various plumbing requirements. The core of the business appears to be centred around bathroom installations and renovations. Services listed include roles as a bathroom fitter, bathroom designer, and supplier, even extending to disabled bathrooms and showers. This indicates a specialisation in creating and remodelling bathroom spaces from conception to completion.

Beyond complete renovations, the company handles a wide array of general plumbing tasks. These include:

• Plumbing repairs for common issues like leaking taps and pipes.
• Installation and repair of showers, radiators, and taps.
• Addressing blockages in sinks, baths, and toilets.
• Water leak detection and repairs to water supply pipes.

The mention of services like power flushing and expertise with water mains suggests a capacity to handle more complex and demanding jobs beyond simple domestic repairs. However, the business does not explicitly list gas-related services, such as boiler installations or repairs, which is a significant distinction from many competitors who are Gas Safe registered engineers. Customers requiring work on their central heating systems would need to clarify if this falls within the company's capabilities or if they would need to seek a separate specialist.

The Customer Experience

The consistent theme across all available customer testimonials is the positive personal interaction with Andrew Hellard. He is repeatedly described as friendly, patient, informative, and tidy. This is a significant asset in a trade where trust and clear communication are paramount. Clients have noted his willingness to explain the work being done, which is particularly helpful for those unfamiliar with the technical aspects of plumbing. One review specifically mentioned his kindness and patience when working for elderly parents, highlighting a level of customer care that goes beyond the technical execution of the job.

Punctuality and reliability are other frequently praised attributes. For homeowners, having a tradesperson who arrives on time and completes the work as promised is a major factor in satisfaction. The fact that the business offers free, no-obligation quotes and has no call-out charges is another positive aspect, providing transparency and reducing financial risk for potential customers.

Potential Drawbacks and Considerations

While the feedback is overwhelmingly positive, there are some factors that potential customers should weigh. The most apparent limitation is the lack of weekend availability. Plumbing emergencies do not adhere to a 9-to-5 schedule, and the absence of Saturday or Sunday services could be a significant drawback for those facing urgent issues like a burst pipe or a complete loss of water outside of business hours. While an "Emergency Plumber Service" is listed, its practical application is confined to weekdays.

Another point is the relatively small scale of the operation. While this often translates to a more personal and dedicated service, as the reviews suggest, it might also impact availability and lead times for new projects. A sole trader, no matter how efficient, has a finite capacity for work. Prospective clients with large-scale or time-sensitive projects should inquire about scheduling and project timelines upfront.

Finally, the information available does not explicitly mention certifications like Gas Safe registration. This is not a negative point in itself, as the business focuses on plumbing rather than gas heating, but it's an important clarification for customers. Anyone needing boiler work or gas appliance servicing would need to hire a different professional, which could complicate projects that involve both plumbing and gas systems. The service area is stated to cover a 20-mile radius of Worthing, which is a reasonable scope but should be confirmed by those living on the periphery.

Final Assessment

Andrew Hellard Plumbing presents as a highly reputable and skilled service provider for a wide range of plumbing needs, with a particular strength in bathroom renovations. The consistent praise for professionalism, quality of work, and customer service, backed by a large number of perfect ratings on trade websites, speaks volumes. For homeowners in the Worthing area looking for a reliable local plumber for non-gas-related work, especially bathroom projects, this business appears to be an excellent choice.

The primary considerations for potential clients are the weekday-only operating hours and the specialist focus on plumbing, which excludes gas services. The lack of weekend support might necessitate having a backup option for emergency plumbers. However, for planned projects and routine repairs, the evidence points towards a trustworthy, skilled, and customer-focused professional who delivers high-quality results.