Alltime Plumbing & Heating

Based in Newton Abbot, Alltime Plumbing & Heating has established a significant reputation for reliability and expertise, particularly in urgent situations. One of the most prominent features of this business is its availability; offering a 24-hour plumber service from Monday to Friday ensures that homeowners are not left stranded during a crisis. This immediate response capability is a recurring theme in customer feedback, with numerous reports of the company, led by Paul Armstrong, attending to emergencies at very short notice, including late on Friday evenings and weekends. For anyone facing a sudden boiler breakdown or a serious leak, this level of accessibility is a critical factor.

Service Quality and Professionalism

Across various platforms, the feedback for Alltime Plumbing & Heating is consistently positive. While its Google profile shows a perfect 5-star rating from a handful of reviews, a deeper look reveals a more substantial track record on sites like Checkatrade, where it holds a near-perfect score from over 160 reviews. This extensive positive feedback points towards a sustained period of high-quality service. Customers frequently describe the work as highly professional, tidy, and efficient. Phrases like "no mess and no fuss" appear alongside praise for punctuality and clear communication. This suggests a business that not only resolves the technical issue at hand but also respects the customer's home and time.

Comprehensive Range of Services

The company offers a wide array of services that cover most domestic and even commercial plumbing and heating needs. This versatility is a major advantage for customers looking for a single, reliable contact for all their requirements. Key services include:

• Boiler repair and servicing: Many reviews highlight successful and prompt boiler repairs, with one customer noting the fault was diagnosed over the phone before the part was ordered and fitted, saving valuable time. Regular servicing is also a core offering, essential for maintaining boiler efficiency and safety.
• Boiler installation: For boilers that are beyond repair, the company handles new installations. Customers report that new systems are fitted within days of the initial call-out, minimising disruption. Alltime Plumbing & Heating is also a Viessmann Accredited Installer, which means they have undergone specific training and can offer extended warranties on these high-efficiency boilers.
• Emergency plumber services: As mentioned, this is a cornerstone of the business. From leaking radiators to complete heating failures, the ability to provide a swift response is highly valued by clients.
• Gas Safe Engineer services: Crucially, the business is Gas Safe registered (Reg: 538908). This is a legal requirement in the UK for anyone working on gas appliances and provides customers with the essential assurance that work is being carried out safely and to regulatory standards. They are also qualified to work on LPG systems, a specialist skill that is not universally available.
• General Plumbing: Beyond heating, services extend to bathroom installations, fixing leaky pipes, cooker installations, and issuing Landlord Gas Safety certificates (CP12s).

Customer Experience and Trust

What appears to set Alltime Plumbing & Heating apart is the personal approach. The business is owner-operated by Paul Armstrong, who has over 20 years of experience. This direct involvement is reflected in reviews that describe the service as "lovely," "genuine," and "polite." Customers appreciate being kept informed, receiving fair and transparent pricing, and sometimes having small extra jobs completed without additional charges. This fosters a high level of trust and encourages repeat business, with several reviewers stating they would not hesitate to use the service again or recommend it to others. The consistent praise for being a "breath of fresh air" in the industry speaks volumes about the positive customer relationships being built.

Potential Considerations

While the evidence points overwhelmingly to a top-tier service, potential customers should consider the nature of a small, owner-led business. The high demand for a tradesperson with such a strong reputation means that for non-emergency work, scheduling may need to be done in advance. The very qualities that make the service so personal and reliable—the fact that it's often a single, highly skilled engineer—mean that capacity is naturally more limited than that of a large, multi-van operation. There is an isolated negative review from several years ago on one platform concerning a dishwasher installation, but it is heavily outweighed by hundreds of subsequent positive experiences, suggesting it is not representative of current standards. Overall, the extensive and recent positive feedback provides a robust picture of a dependable and highly competent business.