Absolute Plumbing & Heating Ltd

Based in Hitchin, Absolute Plumbing & Heating Ltd offers a comprehensive suite of services for both domestic and commercial clients, operating seven days a week from 8:00 AM to 6:30 PM. This broad availability is a significant advantage for customers requiring flexibility. The company handles a wide array of tasks, from general plumbing and heating to full-scale kitchen and bathroom installations. A key credential is their status as Gas Safe registered engineers, a mandatory certification for any professional legally and safely working on gas appliances in the UK.

Service Quality and Customer Experience

Positive feedback for Absolute Plumbing & Heating frequently highlights the company's responsiveness and efficiency, particularly in urgent situations. One customer reported a boiler pressure loss on a Saturday morning and was impressed when an engineer arrived on-site within an hour of their 7:10 AM call. This rapid response positions them as a reliable choice for anyone needing an emergency plumber. Similarly, another client praised the firm for its same-day service for a boiler that had left them without heating or hot water, noting that the primary issue was resolved promptly by a team described as "down to earth & understanding."

Beyond emergency repairs, the company is also commended for larger projects. One review for a full bathroom renovation described the process as a "seamless experience," giving specific praise to team members Aaron and Darren for being "lovely and communicative from start to finish." This suggests a capability not just in technical execution but also in project management and client relations, making them a noteworthy option for those seeking professional bathroom fitters.

Areas of Concern

However, the feedback is not uniformly positive, and some serious concerns have been raised. One of the most significant issues reported involves the conduct of their staff on the road. A particularly alarming review details an incident of extremely aggressive driving, where a company van driver allegedly refused to let another vehicle merge, undertook it, and then dangerously slammed on the brakes. This account raises questions about the professionalism and public conduct of their staff when representing the company.

Another point of criticism relates to their operational practices. A local resident reported that the company carried out "very noisy work at extremely unsociable hours." The same individual also claimed that their attempts to contact the company to resolve the situation were completely ignored, leading them to label the business as "inconsiderate and unprofessional." This feedback suggests potential issues with their community relations and complaint handling procedures.

Range of Services

Absolute Plumbing & Heating Ltd provides a wide spectrum of services, positioning themselves as a versatile contractor for various needs. Their core offerings include:

• Boiler Services: This is a central part of their business, covering boiler repair, routine servicing, and full boiler installations. As a heating engineer service, being Gas Safe registered is crucial for this work.
• General Plumbing: They handle all common plumbing tasks, from fixing minor leaks and tap repairs to more complex pipework issues.
• Central Heating: The team is equipped to maintain, upgrade, and install full central heating systems.
• Bathroom and Kitchen Fitting: The company undertakes complete renovation projects, managing everything from design and planning to installation.

Final Assessment

In summary, Absolute Plumbing & Heating Ltd presents a mixed but compelling profile. On one hand, their plumbers and engineers are praised for being fast, efficient, and technically skilled, capable of handling everything from urgent boiler breakdowns to complete bathroom renovations with positive results. Their seven-day-a-week operation is a clear benefit for customers.

On the other hand, prospective clients should be aware of the serious negative feedback. Allegations of dangerous driving and inconsiderate worksite noise, coupled with a reported failure to address complaints, are significant red flags. While these appear to be isolated incidents among a larger body of satisfied customers, they point to potential inconsistencies in professionalism across the company. Therefore, while their technical services appear reliable, customers may wish to seek assurance regarding communication and professional conduct before engagement.