Mason Plumbing & Heating (Essex) LTD

Mason Plumbing & Heating (Essex) LTD was a company based in Wivenhoe, Colchester, that garnered a reputation for high-quality service in the local community. Incorporated in April 2014, the firm operated for several years, specialising in a range of plumbing and heating tasks. For residents seeking a reliable plumber, this company was often a consideration, particularly for significant projects like bathroom renovations and shower installations.

Based on historical customer feedback, the company performed its duties with a high degree of professionalism and skill. Clients frequently praised the team for their clear communication, politeness, and the quality of their workmanship. Projects such as fitting new showers, retiling, and installing water tanks were completed to a high standard. Reviews consistently mention that the team was tidy, efficient, and left properties clean upon completion. This positive feedback suggests that when operating, Mason Plumbing & Heating (Essex) LTD provided a commendable service, making them a trusted heating engineer in the area.

Reputation and Service Quality

The strength of the company appeared to be in its execution of specific projects, particularly bathroom fittings. Customers noted the team's ability to handle issues that arose during a job, explaining the problems clearly and discussing solutions. This collaborative approach was appreciated and built a strong sense of trust. Some clients were so pleased with the work that they expressed no hesitation in recommending the company for any bathroom or plumbing needs. The services extended beyond large installations; one review even noted that the team fixed a broken outdoor tap at no extra cost, demonstrating a level of customer service that went above and beyond the initial scope of work.

• Professionalism: Consistently described as polite, professional, and communicative.
• Quality of Work: High standard of finish on jobs like tiling and shower fitting.
• Cleanliness: Praised for leaving work areas clean and tidy.
• Reliability: Jobs were reportedly completed promptly and efficiently.

These attributes are crucial for anyone in need of plumbing and heating services, where trust in the tradesperson is paramount. The historical performance of Mason Plumbing & Heating (Essex) LTD indicates that it once met these criteria effectively.

Current Operational Status: A Conflicting Picture

Herein lies the most significant issue for any potential customer. While the company's past performance appears stellar, its current status is ambiguous and presents a major drawback. Google's business listing for the company explicitly states that it is 'Permanently Closed'. This is a definitive status that usually indicates a business has ceased all operations. For anyone searching for an emergency plumber or routine boiler service, this would typically be the end of their enquiry.

However, this information is directly contradicted by the official UK government register, Companies House. As of late 2025, Mason Plumbing & Heating (Essex) LTD is listed as 'Active'. This is the legal status of the limited company, suggesting it has not been formally dissolved. This discrepancy is confusing. It is possible for a company to cease trading (i.e., stop offering services to the public) without being officially dissolved. The 'Active' status on Companies House means the company still exists as a legal entity and is required to meet its filing obligations, but it does not guarantee that it is actually open for business.

What This Means for Customers

This conflicting information is the primary 'bad' point about the business in its current state. A potential customer is faced with uncertainty. The 'Permanently Closed' status on a widely used platform like Google is a strong indicator that you will not be able to secure their services. It is highly likely that the company is no longer trading, despite its legal status. The phone number provided in the business data may no longer be active, and any attempt to contact them could be fruitless.

For those in need of services such as boiler installation or repair, this lack of clarity is a significant obstacle. When facing a heating emergency or planning a major project, customers need certainty and a clear point of contact. The current state of Mason Plumbing & Heating (Essex) LTD's public information does not provide this. While its past work was highly regarded, the inability to verify if it is operational makes it an unreliable choice for current plumbing needs. It is advisable for potential customers to proceed with caution and seek out alternative, verifiably active Gas Safe registered engineers in the Colchester area.