CTS Plumbing & Building

Based in Shirland, Alfreton, CTS Plumbing & Building has established itself as a multifaceted business that handles a wide array of jobs, from minor plumbing repairs to significant building projects like extensions and new builds. Operating throughout Derbyshire and the wider East Midlands, the company, fronted by Calvin Thorpe, aims to provide a reliable and professional service. They are listed as a Derbyshire Trusted Trader, hold Gas Safe registration, and possess Construction Skills Certification Scheme (CSCS) qualifications, indicating a commitment to industry standards and safety. The business guarantees its work for at least 12 months, providing a layer of assurance for potential customers.

Scope of Services

CTS Plumbing & Building offers a comprehensive suite of services that extends well beyond typical plumbing tasks. Their expertise covers a broad spectrum of home improvement and maintenance needs. For those seeking a local plumber, the company handles everything from basic plumbing repairs to complex installations. They are also proficient in central heating systems, offering services that include boiler installation, boiler servicing and repairs, and full system upgrades. They are qualified to work with natural gas, as evidenced by their Gas Safe registration.

The 'Building' aspect of their name is well-represented in their service list. They undertake complete bathroom installation projects, from design and quotation to fitting, including all associated remedial work like plastering, tiling, and joinery. Their capabilities also include kitchen fitting, structural alterations, plastering, installing UPVC windows and doors, groundworks, and even flat roofing. This wide range makes them a potential single point of contact for homeowners planning extensive renovations, renovations, or new builds.

Positive Customer Experiences

A significant majority of the available customer feedback for CTS Plumbing & Building is overwhelmingly positive. A recurring theme is the professionalism and high standard of workmanship delivered by Calvin. Many customers have used the service for several years and across multiple family members, suggesting a high level of trust and satisfaction built over time. Clients repeatedly describe him as friendly, respectful of their homes, and professional. One customer noted that he worked full days to ensure the job was completed efficiently, while another praised the tidiness and care taken to protect carpets during a large bathroom renovation.

The company's handling of large-scale projects receives particular praise. One review details a new kitchen installation combined with structural changes, where the client felt Calvin went 'above and beyond', resulting in a high-quality finish. Another customer who hired them for a property extension highlighted how the entire project was managed from the foundations upwards, with the team working long hours to maintain momentum and keeping the site exceptionally clean. This ability to manage complex projects involving multiple trades like plumbing, electrics, joinery, and tiling to a high standard is a significant strength.

Communication and quoting also appear to be strong points. One client mentioned receiving a prompt and detailed PDF quote that clearly outlined all the work to be completed, which made the process transparent from the outset. This level of detail and clarity is often appreciated by customers embarking on significant home improvement projects. The willingness to take on jobs for elderly clients with respect and diligence, even working into a weekend to finish a shower installation, further highlights a customer-centric approach.

Areas for Consideration

While the vast majority of feedback is positive, it is important for a balanced view to consider all experiences. The overall rating of 4.2 stars from 5 Google reviews is good, but one piece of negative feedback stands out. A review from approximately four years ago states, "Never got back to me." This indicates a potential issue with communication or follow-up in that specific instance. Although this is an isolated comment among a sea of praise, it is a crucial point for any service-based business. Potential customers value prompt and reliable communication, and a failure to respond to an initial enquiry can create a lasting negative impression. It is impossible to know the context of this specific situation, but it highlights the importance of maintaining consistent communication channels for all potential jobs, big or small. For a business that clearly prides itself on professionalism, ensuring every enquiry receives a response would be a key area for maintaining its strong reputation.

Conclusion

CTS Plumbing & Building presents as a highly capable and versatile company, proficient in handling a wide range of tasks from simple plumbing services to major construction work. The positive testimonials, particularly those on the Derbyshire Trusted Trader scheme, paint a picture of a reliable, skilled, and customer-focused business led by a professional who takes pride in his work. The breadth of their skills, covering everything from boiler repair to full extensions, is a significant advantage for clients looking for a single, trusted tradesperson. The vast majority of customers report high satisfaction with the quality of work, professionalism, and respect shown to their property. The single negative comment regarding a lack of response serves as a reminder of the importance of consistent communication in customer service. Nonetheless, based on the available information, CTS Plumbing & Building appears to be a strong contender for anyone in the Alfreton and Derbyshire area seeking a qualified and reputable plumber or general builder.