Dragon underfloor heating and screed Ltd

Based in Wakefield, Dragon Underfloor Heating and Screed Ltd positions itself as a specialist provider of comprehensive floor heating solutions, catering to a wide range of projects from small domestic extensions to large-scale commercial and industrial premises across the UK. The company emphasises a 'one-stop-shop' approach, aiming to streamline the process for clients by handling everything from the insulation and damp-proof membrane to the underfloor heating pipework and the final liquid screed application. This integrated service is a significant selling point, potentially saving clients the hassle of coordinating multiple contractors.

Company Background and Experience

Dragon Underfloor Heating and Screed Ltd was established in North Wales in 2009 before relocating to West Yorkshire in 2012, where it has seen consistent year-on-year growth. The company claims a substantial collective experience of over 80 years within the underfloor heating and screeding sectors. This depth of experience is presented as a cornerstone of their service, suggesting a well-established knowledge base for tackling diverse and complex projects. They are CHAS (Contractors Health and Safety Assessment Scheme) accredited and are approved contractors for major material suppliers like Lafarge, Cemex, Hogan, and Tarmac, which lends credibility to their operational standards and material quality.

Services Offered

The core of their business revolves around the design, supply, and installation of warm water underfloor heating systems. However, their service list is extensive and covers a wide array of related fields. They are not just underfloor heating specialists but also function as general contractors offering services that include:

• Floor Screeding: A key area of their expertise, offering various types such as liquid screed, sand and cement screed, self-levelling screed, and fast-drying options. Liquid screed is particularly highlighted for its efficiency, able to be laid much faster than traditional methods and being ideal for use with underfloor heating systems.
• Heating Systems: Beyond underfloor solutions, they also deal with boilers, including combi and gas boilers, central heating pumps, and both air source and ground source heat pumps. This suggests they can act as comprehensive heating engineers for a property.
• General Flooring Services: Their portfolio also includes concrete floors, floor levelling, floor fitting, and even floor repairs, indicating a broad capability in preparing and finishing floor surfaces.

The Positives: What Customers Might Appreciate

One of the primary advantages of Dragon UFH & Screed is their comprehensive service model. The ability to have the entire flooring system, from insulation to the final screed, handled by a single company is a significant logistical benefit. They state that for smaller properties, the entire installation of underfloor heating and liquid screed can be completed in a single day, and in two to three days for larger properties, which is an impressive turnaround. This efficiency is a major draw for both domestic and commercial clients looking to minimise project timelines.

The company prides itself on quality and customer care, stating a preference for using its full-time employees for installations to maintain high standards. This contrasts with companies that rely heavily on subcontractors, where quality control can sometimes be a challenge. Their team includes experienced personnel, such as a Projects Manager with over 17 years in the industry, which should provide clients with confidence in their technical knowledge and project management capabilities. The business also offers 24-hour opening times from Monday to Saturday, which provides a high degree of flexibility for clients and suggests a readiness to handle urgent requirements, akin to an emergency plumber service for flooring and heating.

Potential Drawbacks and Areas for Consideration

Despite the company's claims of high standards, online customer feedback presents a more complex picture. While there are positive reviews praising a "Brilliant Service" and "Great all round service !", there are also deeply negative reviews. One recent review from September 2025 describes the behaviour of workers as "dreadful" and "rude," citing unprofessional conduct and discriminatory language. Another review from 2021 simply states "Bad". This significant disparity in customer experience is a major red flag for potential clients. While the positive reviews are from 2019, the more recent negative feedback raises serious concerns about the current conduct of their on-site teams.

The company's online presence also has some minor issues. Their own website notes technical problems with their contact form, advising potential customers to email them directly instead. While a small detail, this can be an initial point of friction for a potential customer and might suggest a lack of attention to their digital shopfront. Furthermore, the volume of online reviews is very low. The Google business profile lists only one review, which is a 5-star rating from six years ago but contains no text. Other platforms like Yell show a handful of reviews with starkly contrasting ratings. This lack of a substantial and consistent body of recent public feedback makes it difficult for a prospective customer to form a balanced view of the company's current performance.

Conclusion for Potential Customers

Dragon Underfloor Heating and Screed Ltd presents a compelling proposition on paper. Their extensive experience, comprehensive list of services, and accreditations from major industry bodies suggest a highly capable and professional outfit. For a developer or homeowner in Wakefield looking for an integrated solution for their flooring and heating needs, the appeal is obvious. The promise of a team of in-house, experienced plumbers and installers handling the entire process is a strong one.

However, the significant negative feedback regarding the professionalism of their workforce cannot be ignored. The claims of rude and discriminatory behaviour are serious and warrant caution. Potential customers should weigh the convenience of the 'one-stop-shop' model against the risk of a negative on-site experience. It would be prudent to seek out recent, verifiable references and perhaps discuss the company's code of conduct for its employees before committing to a project. While the company has the potential to deliver a high-quality technical installation, the customer service and on-site professionalism appear to be inconsistent, representing the primary risk factor for anyone considering their services.