Jason Price Plumbers

Based on Brechin Road in Montrose, Jason Price Plumbers presents a mixed but compelling case for residents in need of plumbing and heating services. While the firm garners significant praise for the quality of its work and reliability, potential customers should be aware of reported issues with communication. This creates a dual narrative: one of a highly competent tradesperson and another of a business that can be difficult to reach. Understanding both sides is key to managing expectations when considering their services.

Service Quality and Positive Experiences

Customers who have successfully engaged Jason Price Plumbers often speak highly of the experience. The positive reviews highlight a professional who is thorough, helpful, and reliable. One client, for instance, faced a constantly running kitchen tap—a small but irritating issue that some tradespeople might deem not worth their time. However, Jason Price was reportedly contacted on a Monday and had the problem resolved with a new tap installed by Wednesday. This demonstrates a willingness to take on minor repairs, a valuable trait for homeowners who struggle to find a local plumber for non-urgent yet necessary jobs.

This level of service has earned the company multiple 5-star ratings, with clients expressing strong recommendations for both plumbing and heating requirements. Words like "thorough," "helpful," and "reliable" appear frequently in positive feedback, suggesting a high standard of workmanship and customer care once a job is underway. For those planning significant projects, such as bathroom installations or central heating work, this reputation for quality is a significant draw. The business is also listed as a general contractor, implying they can handle a broader scope of work beyond simple fixes, potentially coordinating larger home improvement projects.

Range of Services

Jason Price Plumbers offers a comprehensive suite of services that cater to a wide variety of household needs. Their expertise is not limited to fixing leaky taps or burst pipes. According to available information, their capabilities include:

• Boiler Installation, Servicing, and Repairs: As Gas Safe registered engineers, they are qualified to handle all aspects of central heating systems, which is crucial for safety and efficiency. This includes everything from routine annual servicing to complete boiler replacements.
• Bathroom Installations: They are described as bathroom specialists, offering design and fitting services. This suggests they can manage a full renovation, from initial concept to the final touches, including wet rooms and disabled adaptations.
• Emergency Plumbing: The mention of a 24-hour emergency service is a critical offering. When a pipe bursts in the middle of the night, knowing a local emergency plumber is available provides significant peace of mind.
• General Plumbing Maintenance: This covers a wide array of common problems, such as blocked drains, toilet repairs, shower installations, and fixing leaks in water systems.
• Landlord Safety Certificates: A vital service for property owners, ensuring that gas appliances in rental properties are safe and compliant with UK regulations.

Communication and Areas for Improvement

Despite the positive feedback regarding workmanship, a recurring theme in negative reviews is a lack of communication. Several potential customers have reported that their calls and messages went unanswered. One individual stated they phoned twice and left messages but received no reply, leading them to advise others not to bother. Another simply stated, "Never replied to my message." This feedback, though limited in volume, points to a significant operational issue. For a potential customer, especially one facing an urgent plumbing problem, unresponsiveness can be incredibly frustrating and may force them to look elsewhere for a plumber near me.

This communication gap creates a paradox. On one hand, there is a skilled heating engineer and plumber delivering excellent results. On the other, the front-end of the business—the initial point of contact—appears to be a bottleneck. It is possible that as a sole trader or small operation, the administrative burden of responding to every enquiry, especially during busy periods, is overwhelming. While this is an understandable challenge for small businesses, from a customer's perspective, it can be perceived as poor service. Potential clients are often in a vulnerable position, dealing with a stressful home emergency, and a lack of response can exacerbate their anxiety.

Operating Hours and Availability

The stated operating hours are from 8:00 AM to 6:00 PM, Monday to Friday, with weekends closed. This standard schedule is typical for the trade. However, the mention of a 24-hour emergency service on some directories suggests a willingness to be flexible for urgent situations. Prospective clients requiring out-of-hours assistance should clarify this directly, though reaching the firm seems to be the primary hurdle according to some reviews. The business operates from Burnside on Brechin Road, making it a convenient option for residents in and around Montrose.

Final Assessment

Jason Price Plumbers appears to be a classic example of a skilled tradesperson who may be stretched thin by high demand. The quality of the work itself is well-regarded, with satisfied customers praising the thorough and reliable service for jobs both large and small. If you can secure their services, the evidence suggests you will be pleased with the outcome. They offer a comprehensive range of plumbing services, from emergency repairs to full bathroom renovations and heating system maintenance.

However, the significant caveat is the reported difficulty in making initial contact. The negative reviews, while few, are consistent in their complaint about unreturned calls and messages. Therefore, potential customers should approach with patience. It may be worth trying multiple contact methods, such as calling the provided mobile number (07904 934385) and reaching out via their Facebook page. For non-urgent work, persistence may pay off. For those in the midst of a genuine emergency, the inability to get a swift response could be a deal-breaker, forcing them to seek an alternative emergency plumber who is more readily available.