AnglianPHE LTD Plumbing Heating & Electrics
BackAnglianPHE LTD is a multifaceted company providing plumbing, heating, and electrical services to domestic and commercial clients in Sudbury and the wider East Anglia region. Operating since 2014, the firm has established a notable local presence, underscored by its 24/7 availability for emergency call-outs. This round-the-clock service is a significant asset for customers facing unexpected issues like burst pipes or boiler failures, positioning the company as a key emergency plumber in the area.
Core Services: Plumbing and Heating
The company’s primary offerings revolve around heating and plumbing solutions. Customer feedback consistently highlights their proficiency in boiler-related work. Numerous clients have reported positive experiences with new boiler installation, servicing, and repairs, noting that the work was completed efficiently and at a reasonable cost. One long-term customer, who had a boiler fitted four years prior, praised the company's after-care when a small issue arose, reinforcing the idea of a lasting service relationship. This commitment to both large projects and minor follow-up tasks is a recurring theme.
AnglianPHE demonstrates versatility by handling a wide spectrum of jobs. Beyond complex installations, they are reported to be responsive to smaller requests, such as replacing a kitchen tap—a task one client struggled to find another plumber for at short notice. This willingness to accommodate minor jobs alongside major projects is a significant advantage for homeowners. Their services cover various heating systems, including gas, oil, and LPG boilers, as well as both vented and unvented hot water systems. This breadth of expertise suggests they are equipped to handle the diverse range of properties found in the region, from older homes with traditional systems to modern builds.
A critical factor for any central heating engineer is their credentials. AnglianPHE states that its engineers are Gas Safe registered, which is the legal requirement in the UK for anyone working on gas appliances. This certification ensures that engineers are competent to perform tasks like installing gas boilers, servicing appliances, and issuing landlord gas safety certificates, protecting the public from the risks of unsafe gas work. The company's Checkatrade profile and website further confirm their work on various boiler makes and models, positioning them as skilled diagnosticians and repair specialists.
Electrical Services and Modernisation
The inclusion of "Electrics" in the company name is not merely an add-on; it represents a substantial part of their service portfolio. This makes them a convenient single point of contact for larger renovation projects like kitchen and bathroom remodels, which invariably require a combination of plumbing and electrical work. Their website details a full suite of electrical services, including general electrics, property rewiring, consumer unit upgrades, safety inspections, and the installation of EV chargers. The positive review regarding the replacement of a Hive smart thermostat system indicates they are adept at handling modern smart home technology, a growing demand among homeowners looking to improve energy efficiency and convenience.
For electrical work, it is vital for contractors to be properly accredited. AnglianPHE states they are NICEIC registered, which is the UK's leading voluntary regulatory body for the electrical contracting industry. A NICEIC approved contractor is regularly assessed to ensure their work meets the highest safety and technical standards, offering customers significant peace of mind.
Customer Service and Professional Conduct
Across multiple platforms, customer reviews paint a picture of a highly professional and customer-centric operation. The individual frequently mentioned, Lance Baker, appears to be central to the company's positive reputation. He and his team are described as reliable, genuine, and pleasant to have in the home. Clients appreciate the clear communication, the adherence to agreed-upon quotes, and the punctuality of the team. Several reviews mention the tidiness of the engineers, who are reported to be careful not to leave a mess and to clean up after their work is complete. This level of respect for a customer's property is a small but crucial detail that builds trust and encourages repeat business.
The company's responsiveness is another key strength. Customers repeatedly note how quickly the team responds to initial enquiries and pleas for help, often managing to fit in urgent jobs between other scheduled work. This agility is particularly valuable in emergency situations and for tasks that are time-sensitive. The commitment to service extends beyond the job itself, with one review mentioning an out-of-hours follow-up call to ensure everything was working correctly after an installation.
Potential Drawbacks and Considerations
While the vast majority of feedback is overwhelmingly positive, no service is without areas for consideration. One review mentioned a "slight glitch with the wiring" following an installation. However, this potential negative is effectively neutralised by the fact that the company returned the very next day to rectify the issue. This response demonstrates a commitment to accountability and ensuring the job is completed to the customer's satisfaction. Rather than being a significant flaw, it showcases a professional approach to problem-solving.
The business address is listed as "Top floor, 4 Market Hill." Potential customers should be aware that this is likely an administrative office and not a showroom or a trade counter. As a service-based business, AnglianPHE's operations are conducted at their clients' properties, which is standard for the industry. Finally, as a popular and responsive firm, scheduling non-urgent, smaller jobs might require some flexibility, although existing reviews suggest they make a concerted effort to be accommodating.
Scope of Work and Project Capabilities
AnglianPHE's capabilities extend beyond simple repairs. They offer comprehensive services for larger-scale projects, including:
- Bathroom Fitting: Complete design and installation of bathrooms and shower rooms, including conversions for accessibility.
- Kitchen Renovations: Handling all aspects of a kitchen remodel, from plumbing and electrics to tiling and appliance installation.
- Full Central Heating Systems: They have experience replacing entire, outdated systems, such as 40-year-old back boilers, with modern, efficient solutions.
- Leak Detection: A crucial service for preventing water damage, they offer specialised leak detection to find and fix hidden pipe issues.
This wide range of services makes them a viable option for homeowners, landlords, and commercial clients seeking a single, reliable contractor for property maintenance and improvement. Their ability to manage all plumbing, heating, and electrical aspects of a project simplifies the process for the customer, eliminating the need to coordinate multiple different tradespeople. The company's own information states they cover a broad area including Sudbury, Haverhill, Cambridge, and Colchester, making them accessible to a large portion of the Suffolk and Essex population.
