Plumbing & electric
BackWhen searching for a tradesperson in London, the sheer volume of options can be overwhelming. For residents in and around Chiswick, a company listed as "Plumbing & electric" on Google Maps, but operating as Lika Company, has garnered significant attention, evidenced by a perfect 5-star rating across more than 75 reviews. This level of consistent positive feedback is rare and warrants a closer look at their operations, services, and overall customer experience. They provide a dual service that is often sought after but not always found in a single firm: comprehensive plumbing and electrical solutions.
First, it's helpful to clarify the name. While the business may appear under a generic search term, customer testimonials and its official website consistently refer to it as Lika Company. This family-owned business has been operating since 2008, building over 15 years of experience in the London area. Their longevity and specialisation in both plumbing and electrical work make them a versatile contractor for everything from minor repairs to major renovations.
Exceptional Responsiveness and Availability
One of the most praised aspects of Lika Company is its extraordinary responsiveness. In a city where waiting days for a callback can be the norm, this firm stands out. Numerous customer accounts detail an incredibly swift service. For instance, one client needing a boiler repair received a call back within 15 minutes of submitting an online quote request and had a technician on-site for an assessment within half an hour, remarkably, on a Sunday. This dedication to rapid response is a cornerstone of their business model and a crucial factor for anyone facing an urgent issue. Their 24/7 operational hours are not just a claim; they appear to be a practiced reality.
This makes them a prime candidate for anyone searching for an emergency plumber. Whether it’s a burst pipe in the middle of the night or a complete boiler breakdown during a cold snap, the evidence suggests that Lika Company has the infrastructure and work ethic to provide immediate assistance. Another customer with a leaking mains water pipe reported that the team arrived "very quickly" to resolve the problem, preventing further potential damage to their property. This level of availability provides significant peace of mind for homeowners and landlords alike.
Professionalism and Technical Expertise
Speed of service would mean little without the skill to back it up. Lika Company's team is consistently described as professional, knowledgeable, and highly competent. Their technical capabilities are demonstrated through the variety and complexity of jobs they successfully complete. They are not just a service for fixing leaks; they handle complex projects like full boiler installation, including challenging conversions from older system boilers to modern combi boilers. This specific job required extensive work, yet the team managed to get the new system functional on the same day, returning the next to finalise the installation. This showcases both their efficiency and their commitment to minimising disruption for the client.
Further testament to their expertise is their status as registered Vaillant installers. This accreditation means they have been specifically trained and are recognised by a leading boiler manufacturer, ensuring that installations and repairs meet the highest industry standards. Their proficiency extends to other complex plumbing tasks, such as replacing old lead mains water pipes—a job completed in a single day for one satisfied customer. On the electrical side, the company is NICEIC approved, which is the UK's leading voluntary regulatory body for the electrical contracting industry. This certification guarantees that their electrical work is safe, compliant, and carried out by competent electricians. As a Gas Safe registered engineer firm (Reg No: 645168), they are legally qualified to work on all gas appliances, a critical credential for any central heating engineer.
A Focus on Customer-Centric Service
Beyond technical skills, the company culture appears to be deeply rooted in customer satisfaction. The team, including named individuals like Lika, Ulsi, and Pedro, receives personal commendations in reviews for being friendly, reliable, and a pleasure to work with. This positive interaction is a recurring theme. One of the most telling examples of their commitment involved a mains pipe installation. Due to a mix-up caused by a different builder on-site, the pipe needed to be realigned. Lika Company returned to rectify the issue without fuss, an act that the customer described as "exceptional service."
This willingness to go the extra mile is also seen in their dedication to completing a job properly. One review for a new boiler and cylinder installation noted that the team stayed late to ensure everything was fully operational, leaving the homeowners with working plumbing and heating that same day. They are also praised for leaving job sites neat and tidy, a small but significant detail that reflects their respect for the customer's property. The approach is described as consultative, where they discuss the problem, present various options, and allow the client to choose the best solution for their needs and budget, without pressure.
Potential Considerations
With a flawless public rating, finding drawbacks is challenging. The available information is overwhelmingly positive. However, for the sake of a balanced view, potential customers might consider a few points.
- Pricing Transparency: While one review mentions "reasonable rates," the company, like most trade services, does not advertise a fixed price list. The cost of a job is naturally dependent on the specifics of the situation. Prospective clients should take advantage of their consultative approach to get a detailed, written quote before any work commences to ensure there are no surprises.
- High Demand: A sterling reputation often leads to a full schedule. While they excel at emergency call-outs, for larger, planned projects like a full bathroom refurbishment or a scheduled boiler installation, it would be wise to contact them well in advance to secure a booking. Their popularity means that non-urgent slots may be filled quickly.
- Company Branding: The discrepancy between the Google Maps name ("Plumbing & electric") and their actual trading name ("Lika Company") could cause minor confusion for new customers trying to research them. However, their strong online presence under the Lika Company name quickly clarifies this.
A Comprehensive Service Provider
In summary, Lika Company presents itself as a top-tier choice for those in need of local plumbers and electricians in the London area. Their key strengths are undeniable: a genuine 24/7 emergency service, rapid response times, and a highly skilled, certified team. The overwhelmingly positive customer feedback, highlighting professionalism, dedication, and excellent outcomes, paints a picture of a reliable and trustworthy contractor. While potential clients should ensure they get clear quotes, the evidence strongly suggests that for both urgent repairs and complex installations, Lika Company delivers a service that not only meets but often exceeds expectations.
